Tristina-Rae Moore
Casa
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Proven track record in upselling and relationship management, driving significant sales increases. Adept at point of sale operations and fostering positive guest engagement, ensuring memorable dining experiences.
Overview
9
9
years of professional experience
Work History
Server
Olive Garden
01.2024 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
Property Manager Office Administrator
BrokerOne Real Estate
05.2018 - Current
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Negotiated and executed contracts on behalf of department.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created organized filing system to manage department documents.
Realtor
BrokerOne Real Estate
11.2016 - Current
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Reviewed market research data and changed sales plans accordingly.
Bartender
Derby Club
05.2024 - 01.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Education
Health Science And Business Administration
Casper College
Casper, WY01.2028
Skills
- Food running
- Item promotion
- Hospitality service expertise
- Calm demeanor
- Point of sale operation
- Task prioritization
- Wine pairing
- Supply restocking
- Price memorization
- Food sales and promotion
- Bill computation
- Guest engagement
- Positive and professional
- Exceptional customer service
- Customer service
- Relationship management
- Strong work ethic
- Sales techniques
- Sales expertise
- Cash handling
Timeline
Bartender
Derby Club
05.2024 - 01.2025
Server
Olive Garden
01.2024 - Current
Property Manager Office Administrator
BrokerOne Real Estate
05.2018 - Current
Realtor
BrokerOne Real Estate
11.2016 - Current
Health Science And Business Administration
Casper College