Tristyn Ervin

• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
• Prioritized helping customers over completing other routine tasks in store.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

• Decorated cakes using colorful icings and piping techniques.
• Read order forums to complete an order.
• Assist customers with any questions, as well as completing order forums.
• Decorating large quantities in a fast paced environment, including cupcakes, brownies, and cheesecakes.
• Fill the floor with needed items.

Created basic case cake designs for the front of house

Prepared multiple treats for weddings and gatherings

Prepared cupcakes and treats for front of house

• Decorated pastries and cakes using colorful icings and piping techniques.
• Processed customer orders and payment transactions.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Prepared special creams and frostings for cakes and other dessert specialties.
• Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
• Sculpted fondant figurines, numbers, and shapes for specialty capes and cupcakes.
• Brainstormed creative ideas with customers, assisting them with my out of the box ideas for a unique design.

• Used in-store system to locate inventory and place special orders for customers.
• Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Monitored customers for signs of security concerns and escalated issues to management.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Memorized menu to better assist customers with any questions and to meet their exact needs.