Tritney Lucky
TX
Summary
Accomplished Customer Service Specialist with a proven track record at Nationstar Mortgage DBA Mr. Cooper, enhancing customer satisfaction through expert resolution of complaints and inquiries. Skilled in Microsoft Excel and dispute resolution, I significantly improved account management efficiency. Demonstrates exceptional communication and problem-solving abilities, ensuring high levels of client retention and loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nationstar Mortgage DBA Mr. Cooper
12.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding Mortgage account.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Investigated customer accounts to determine root causes of payment processing errors.
Intake Representative
Cigna/ Evi core
05.2023 - 09.2023
- Remote
- Greeted customers and provided excellent customer service.
- Provided information to patients regarding their insurance coverage, benefits, and payment options.
- Complied with HIPAA regulations when handling sensitive patient information.
- Reviewed patient records for accuracy and completeness.
- Performed data entry of patient demographic, insurance, billing, and other pertinent information into the system.
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
- Maintained confidentiality of all patient information at all times.
Escalations/ Customer Service Representative
Nationstar/Mr. Cooper
Longview, US
07.2017 - 06.2021
- Provide customer care, handle mortgage accounts, Time management skills, Deescalating callers
- Microsoft skills and excel spreadsheets
- Helping agents with questions about the company, and policy, providing any follow-ups to resolutions
- Account management
Customer Service Agent
Advantage Staffing Agency
Longview, TX
06.2014 - 01.2017
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Associate
Walmart
Tyler, US
09.2011 - 08.2012
- Complete transactions
- Skills Used Cashier and giving service to customers
Education
Assoicate - Medical Assistants
Vista College
Longview, TX03-2017
High School Diploma -
Gladewater High School
Gladewater, TX06-2009
Skills
- Inbound and Outbound Calling
- Account updating
- Complaint resolution
- Information Security
- Call Management
- Data Collection
- Product Knowledge
- Account Management
- Reading Comprehension
- Professional telephone demeanor
- Dispute Resolution
- Microsoft Outlook
- Customer Service
- Escalation management
- Customer Relations
- Call center experience
- Brand representation
- Service Upselling
- Payment Processing
- Microsoft Excel
Certification
Certified Clinical Medical Assistant (CCMA), 03/01/17, 03/31/19
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Nationstar Mortgage DBA Mr. Cooper
12.2023 - 04.2024
Intake Representative
Cigna/ Evi core
05.2023 - 09.2023
Escalations/ Customer Service Representative
Nationstar/Mr. Cooper
07.2017 - 06.2021
Customer Service Agent
Advantage Staffing Agency
06.2014 - 01.2017
Customer Service Associate
Walmart
09.2011 - 08.2012
Assoicate - Medical Assistants
Vista College
High School Diploma -
Gladewater High School
Similar Profiles
Amanda SchluerAmanda Schluer
Senior Loan Processor at Nationstar Mortgage DBA Mr. CooperSenior Loan Processor at Nationstar Mortgage DBA Mr. Cooper
Brandy TeagueBrandy Teague
Loan Processor at Nationstar Mortgage DBA Mr. CooperLoan Processor at Nationstar Mortgage DBA Mr. Cooper
JERI JONESJERI JONES
Foreclosure Specialist at Nationstar Mortgage DBA Mr. CooperForeclosure Specialist at Nationstar Mortgage DBA Mr. Cooper
Rae GodfreyRae Godfrey
(Remote)Customer Service Representative at Nationstar Mortgage DBA Mr. Cooper(Remote)Customer Service Representative at Nationstar Mortgage DBA Mr. Cooper
Jacob CochranJacob Cochran
Sheriff's Deputy at Randall County Sheriff's OfficeSheriff's Deputy at Randall County Sheriff's Office