Troy Bender
Mandan,ND
Summary
Dynamic Warranty Manager with a proven track record at Moritz Sport & Marine, adept at negotiating and resolving warranty claims efficiently. Leveraging strong product promotion skills and camera presence, I consistently enhance customer satisfaction while ensuring timely repairs. Recognized for achieving a high success rate in claim resolutions and fostering positive client relationships.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Warranty Manager
Moritz Sport & Marine
01.2008 - 09.2026
- Submit and follow up warranty claims for the service and parts department.
- Order warranty parts for the service department.
- Meet with customers to handle warranty issues.
- Obtain all warranty parts for the service techs to complete warranty repairs.
- Write warranty repair orders for service department
Claims Adjuster
HEINRICH AND COMPANY
12.1999 - 09.2008
- ESTIMATE AUTO, PROPERTY AND LIABILITY DAMAGE CLAIMS INCLUDING COLLISION DAMAGE, FIRE, WATER, SMOKE AND HAIL PROPERTY DAMAGE.
- INSPECTED AUTO COLLISION DAMAGE. PHOTOGRAPHED AND WROTE ESTIMATE OF DAMAGE. NEGOTIATE CLAIMS TO CONCLUSION INCLUDING TOTAL LOSS.
- INSPECTED PROPERTY DAMAGE. SCOPE PROPERTY AND ASSESSED DAMAGE. WROTE DAMAGE APPRAISAL AND SETTLED CLAIMS.
- LIABILITY ISSUES INVOLVING SLIP AND FALLS, PROPERTY STRUCTURAL ISSUES, CONSTRUCTION AND AUTO CLAIMS.
- OTHER DUTIES: INTERVIEW INSUREDS AND CLAIMANTS IN RECORDED STATEMENTS FOR POSSIBLE LITIGATION.
Sales Associate
Moritz Sport & Marine
11.1997 - 12.1999
Sales of boats, watercraft and powersports vehicles.
Education
Associate of Arts - Business Administration
Bismarck State College
Bismarck, ND05.1992
Skills
- Excellent communication
- Work in timely manner
Certification
Commercial Acting Techniques
Timeline
Warranty Manager
Moritz Sport & Marine
01.2008 - 09.2026
Claims Adjuster
HEINRICH AND COMPANY
12.1999 - 09.2008
Sales Associate
Moritz Sport & Marine
11.1997 - 12.1999
Associate of Arts - Business Administration
Bismarck State College