Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troy Casper

Clovis,CA

Summary

Sales and Operations Manager, with 19 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Manager

Kiwi Transport
08.2004 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed and maintained relationships with external vendors and suppliers.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed sales, and customer account operations efficiently.

Education

High School Diploma -

Bakersfield High School
Bakersfield

Associate of Science - Math

Cal State University of Bakersfield
Bakersfield, CA

Skills

  • Revenue Generation
  • Market Understanding
  • Persuasive Communication Style
  • Answering Customer Questions

Certification

  • Licensed Class A

Timeline

Operations Manager

Kiwi Transport
08.2004 - Current

High School Diploma -

Bakersfield High School

Associate of Science - Math

Cal State University of Bakersfield

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Troy Casper