Troy Chavis
Panama City,FL
Summary
Dynamic team member with a strong work ethic and excellent communication skills, recognized for consistently exceeding service standards at Palmetto Boat Sales. Proven ability in vessel assessment and customer relationship management, fostering trust and loyalty while enhancing client satisfaction through tailored service solutions. Committed to delivering high-quality results in fast-paced, high expectations environments.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Carolina Fence Company
Charleston, SC
08.2018 - 2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future references.
Mechanic
USCG
Panama City, FL
11.2022 - Current
- Managed vessels to conduct routine and preventive services on; 4 stroke Honda 150s, 24 valve turbocharged cummins, and various small engines.
- Performed diagnostics/ servicing on electronics, hydraulic systems, generators, hvac systems
- Forklift operations and over heading lifting qualifications.
- Expirence handling heavy weight with boom/ crane
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Service Adivsor
Palmetto Boat Sales
Charleston, SC
11.2020 - 08.2023
- Performed at high expectations in a competitive high demand environment bringing in $80,000 + in services a month.
- Wide knowledge of outboards, boat systems and components to give accurate qoutes to customers.
- Maintained customers relations increasing in customer satisfaction and return customers.
- Managed keeping 5 technicians busy providing them with jobs that they are proficient in.
- Taking initative when demands are high,able to multitask and complete work order items as necessary.
- Consistently met or exceeded monthly servicd targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'
Rental Boat Manager
Sea Island
Kewiah Island Sc
05.2017 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma - Engineering
Ashley Ridge Highschool
SummervilleSkills
- Calm and professional under pressure
- Proficient in comprehensive detailing and gel coat restoration techniques
- Boat transport, including trailering and delivery
- 5 years of carpentry experience specializing in Fence and deck construction
- Ability to Multitask communication, and time management
- Customer relations able to manage invoices and scheduling
- CPR certified/first aid
Timeline
Mechanic
USCG
11.2022 - Current
Service Adivsor
Palmetto Boat Sales
11.2020 - 08.2023
Independent Contractor
Carolina Fence Company
08.2018 - 2023
Rental Boat Manager
Sea Island
05.2017 - 09.2020
High School Diploma - Engineering
Ashley Ridge Highschool