Troy Cordell
Rochester,NY
Summary
Committed Team Leader experienced and dedicated to enhancing both employee and customer satisfaction. Diplomatic and friendly with proven commitment to employee training and development. Hardworking team player bringing necessary experience and knowledge to tackle operational demands. Seeking an opportunity where I can continue to grow and apply the skills already learned.
Overview
5
5
years of professional experience
Work History
Team Lead
Panera Bread, Corp.
09.2020 - Current
- Crossed trained in all aspects of restaurant management.
- Identified areas for improvement in operations, leading to cost savings and increased productivity.
- Due to my willingness to learn and commitment, I was promoted to Team Lead.
- As team lead, I'm responsible for onboarding and providing ongoing support to new team members.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Currently achieving all my tasks while attending College as a full time student.
Customer Service
McDonald's Restaurant
06.2019 - 11.2019
- Provided exceptional customer service and addressed customer inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Collaborated with team members to ensure smooth operations during peak hours.
Education
Associate of Science - Business Administration
Monroe Community College
Rochester, NY05.2025
High School Diploma -
Penfield Senior High School
Penfield, NY06.2021
Skills
- Coaching and Mentoring
- Time management
- Organizational skills
- Task oriented
- Committed and relievable
- Adaptable and flexible
- Trustworthy and accountable
Timeline
Team Lead
Panera Bread, Corp.
09.2020 - Current
Customer Service
McDonald's Restaurant
06.2019 - 11.2019
Associate of Science - Business Administration
Monroe Community College
High School Diploma -
Penfield Senior High School
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