Troy Crawford

• Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
• Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
• Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.

• Conducted in-depth financial interviews with customers to comprehend their unique needs and financial situations. Then provided tailored advice on financing options, steering customers toward choices that align with their preferences and maximize sales opportunities.
• Oversaw the completion of all finance and insurance documentation accurately and in compliance with regulatory standards is a critical responsibility. Kept informed about industry regulations, ensuring the dealership's adherence to legal requirements.
• Built and maintaining positive relationships with customers. Always provided transparent and informative explanations of finance options, address customer inquiries, and ensure a seamless and satisfying experience throughout the financing process.

Finance Manager:

• Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
• Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
• Fostered a positive work environment by promoting open communication and setting clear expectations for team performance, resulting in increased employee satisfaction and retention rates.

Sales Manager:

• Assisted upper management in establishing annual budgets, setting realistic sales targets, and monitoring progress toward financial objectives.
• Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
• Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.

Finance Manager:

• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchases.

Internet Manager:

• Enhanced website user experience through regular site optimizations and updates.
• Monitored website analytics to identify trends, optimize performance, and improve overall user satisfaction.
• Provided exceptional customer service by responding promptly to inquiries, resolving issues, and maintaining positive relationships with clients.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Mentored employees to improve work performance, promoting professional development and growth within the company.
• Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
• Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
• Assisted in recruiting, hiring and training of team members.