Troy Dixon
Adrian,MI
Summary
Customer Financial Services Manager with 20 + years of progressive leadership experience in accounts receivable, pricing analyst, forecasting, and customer operations within manufacturing environments. Proven success leading remote teams, improving cash flow performance, resolving complex deductions, and supporting executive decision-making through financial analysis and forecasting. Skilled in ERP systems, cross-functional collaboration, and process improvement.
Overview
28
28
years of professional experience
Work History
Customer Financial Services Manager
Cabinetworks Group
Livonia, MI
01.2019 - 05.2026
- Led A/R teams collecting on Home Center and strategic distributor accounts totaling over $100M annually.
- Led Cash Application team to apply cash received daily to match bank statements.
- Developed strategies to collect payments and reconciled dispute deductions that customers took for multiple reasons.
- Prepared weekly cash forecasting reports for executive leadership to support financial planning and operational decision-making.
- Led and developed cross-functional A/R teams across remote and offshore locations, improving communication and operational consistency.
- Also worked with other dealers to get payments applied to accounts as needed.
- Reviewed risk of non-payment by Home Centers past due balances quarterly.
Pricing Team Supervisor / Business Analyst
Cabinetworks Group
Livonia, MI
01.2011 - 01.2019
- Team Supervisor for last 3 years in the role.
- Trained and mentored team members to enhance skillsets and improve overall performance.
- Calculated profitability for discounts that would be offered to customers for specific projects the help them build their business.
- Made recommendations to improve profitability.
- Wrote business cases for Executives to review and approve.
Builder Sales Coordinator
Cabinetworks Group
Livonia, MI
01.2002 - 01.2011
- Prepared quotes for house plans for builders to sell for new homes.
- Read blueprints and layouts to calculate countertop dimensions.
- Designed quotes orderable for easy ordering by Customer Care.
- Managed the customer experience to ensure the delivery of countertops with cabinets.
- Establish excellent communication with Builder and Dealer customers.
Customer Care Consultant
Cabinetworks Group
Livonia, MI
01.2000 - 01.2002
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed customer inquiries using CRM systems, ensuring timely resolution of issues.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Clamp Parts Puller
Cabinetworks Group
Livonia, MI
01.1998 - 2000
- Work on plant floor to monitor the line of production.
- Maintain speed and accuracy to monitor the line building the cabinets.
- Assisted on any other jobs on the plant floor to give additional support to other floor team members.
Education
Bachelor of Arts - Business Management
Pensacola Christian College
Pensacola, FL05-1995
Skills
- Communication
- Teamwork
- Critical thinking
- Time management
- Leadership
- Oracle - ERP
- Excel – Intermediate
- Risk mitigation
- Customer service
- Forecasting
- Teamwork and collaboration
- Multitasking
Timeline
Customer Financial Services Manager
Cabinetworks Group
01.2019 - 05.2026
Pricing Team Supervisor / Business Analyst
Cabinetworks Group
01.2011 - 01.2019
Builder Sales Coordinator
Cabinetworks Group
01.2002 - 01.2011
Customer Care Consultant
Cabinetworks Group
01.2000 - 01.2002
Clamp Parts Puller
Cabinetworks Group
01.1998 - 2000
Bachelor of Arts - Business Management
Pensacola Christian College