Summary
Overview
Work History
Education
Skills
Timeline
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Troy Esteban

Las Vegas,NV

Summary

Adept at navigating complex challenges and utilizing the latest technology, I leveraged customer service excellence and technical support skills at Apple to achieve an 85% satisfaction rating. My experience spans from guiding autonomous vehicles at Zoox to optimizing sales at Best Buy, showcasing my adaptability and commitment to innovative solutions.

Overview

8
8
years of professional experience

Work History

Sales Advisor

Best Buy
04.2024 - Current
  • Guided customers to find suitable tech products, achieving over $1,000 in sales per hour
  • Managed inventory of over 300 items and processed 50+ sales transactions daily
  • Delivered personalized service and expert advice, resulting in a 10% increase in customer satisfaction
  • Fostered a positive shopping environment, contributing to increased customer retention and repeat visits

Vegas Loop Driver

The Boring Company
12.2023 - Current
  • Operated Teslas, efficiently delivering passengers with a 98% satisfaction rate
  • Ensured a smooth and safe journey for all riders, contributing to a 50% increase in customer return rates
  • Provided excellent customer service and maintained vehicles to the highest standards
  • Enhanced the travel experience in Las Vegas by transporting upwards of 15,000-20,000 people daily through innovative transit solutions

Teleops Tactician

Zoox
Las Vegas, Nevada
08.2024 - 04.2025
  • Provided remote guidance for autonomous vehicles.
  • Identified areas of improvement for AI vehicles and tools that guide them.
  • Monitored behavior for a fleet of autonomous vehicles across several geofences.

AppleCare at Home Advisor

Apple
07.2017 - 11.2023
  • Delivered high-quality customer service via phone, achieving an 85% customer satisfaction rating
  • Demonstrated thorough technical knowledge of Apple products, resolving issues efficiently
  • Solved technical and non-technical issues for a variety of products, maintaining a 75% issue resolution rate

Education

University of Arizona - Business Management

University of Arizona
Tucson, AZ
12-2018

Skills

  • Customer Service Excellence
  • Inventory Management
  • Sales Optimization
  • Technical Support
  • Innovative Solutions
  • Autonomous vehicle operation
  • Flexible and adaptable

Timeline

Teleops Tactician

Zoox
08.2024 - 04.2025

Sales Advisor

Best Buy
04.2024 - Current

Vegas Loop Driver

The Boring Company
12.2023 - Current

AppleCare at Home Advisor

Apple
07.2017 - 11.2023

University of Arizona - Business Management

University of Arizona

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