Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Glenn

San Antonio,TX

Summary

Guest Service Associate recognized for exceptional productivity and efficient task execution. Expertise in communication, problem-solving, and time management. Proven ability to listen actively, demonstrate empathy, and adapt to diverse guest needs, driving satisfaction and repeat business.

Overview

6
6
years of professional experience

Work History

Guest Service Associate

Parking Management Company
San Antonio, USA
11.2024 - 07.2025
  • Collaborated with team members to provide efficient and professional guest services in high-pressure settings.
  • Assisted the hotel’s front desk with nightly audit procedures.
  • Supported overall operations by ensuring a safe and welcoming environment for guests.

Pizza Cook

Z’s Wood Fired Pizza
Boerne, USA
06.2024 - 11.2024
  • Assisted with daily opening and closing procedures to keep operations running smoothly.
  • Prepared dough, pizzas, and salads, and operated the woodfire oven when needed.
  • Supported the front-of-house staff during busy shifts to improve service flow.

Retail Merchandiser

Apollo Retail Specialists
Lindale, USA
03.2024 - 05.2024
  • Followed plan-o-grams to assemble displays and set shelving.
  • Stocked and maintained product displays to company standards.
  • Built gondolas to move displays safely and efficiently.

Bartender/Server

Saltgrass Steakhouse
Tyler, USA
08.2023 - 03.2024
  • Trained and coached staff members on standards and best practices.
  • Rapidly advanced to a top-ranked server and earned promotion to bartender.
  • Boosted nightly sales while maintaining accuracy in transactions.

Guest Service Associate/Night Audit

Towne Park
Austin, USA
10.2020 - 07.2023
  • Assisted guests with luggage handling and transportation during arrival and departure.
  • Efficiently parked and retrieved vehicles with zero accidents over nearly three years.
  • Supported nightly front desk operations and guest services.

Food Expeditor

Torchy’s Tacos
Lubbock, USA
08.2019 - 03.2020
  • Coordinated food delivery to maintain quality and speed of service.
  • Assisted with cashier duties and table bussing in the front-of-house.
  • Supported kitchen prep to ensure adequate product supply.

Education

Bachelor of Business Administration - Accounting, Philosophy

Texas Tech University
Lubbock, TX

Skills

  • Customer service
  • Communication skills
  • Team collaboration
  • Problem solving
  • Troubleshooting
  • Time management
  • Cash handling
  • POS systems
  • Inventory management
  • Basic computer skills
  • Microsoft Office Suite
  • Google Workspace
  • Adaptability in fast-paced environments

Timeline

Guest Service Associate

Parking Management Company
11.2024 - 07.2025

Pizza Cook

Z’s Wood Fired Pizza
06.2024 - 11.2024

Retail Merchandiser

Apollo Retail Specialists
03.2024 - 05.2024

Bartender/Server

Saltgrass Steakhouse
08.2023 - 03.2024

Guest Service Associate/Night Audit

Towne Park
10.2020 - 07.2023

Food Expeditor

Torchy’s Tacos
08.2019 - 03.2020

Bachelor of Business Administration - Accounting, Philosophy

Texas Tech University
Troy Glenn