Summary
Overview
Work History
Education
Skills
Timeline
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Troy Green Jr

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

14
14
years of professional experience

Work History

Service Technician

War Performance
04.2021 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.

Field Technician

Spectrum
03.2019 - Current
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Utilized safety practices with no complaints or accidents.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Worked with diverse types of weather and ground conditions.

Combat Engineer (12B)

Army Reserve
06.2009 - 06.2017
  • Placed explosives and performed mine-sweeping activities on land.
  • Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
  • Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to commander.
  • Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
  • Trained in use of tear gas, passive ordnance, and explosives.

Education

Automotive - Motorcycle Mechanics

Penn And Foster
Online
04.2023

High School Diploma -

Memorial High School
Beloit, WI
06.2010

Skills

  • Maintenance and Repair
  • Installation and Repair
  • Troubleshooting Abilities
  • Replacing Parts
  • Expertise in Installations
  • Adaptable and Flexible
  • Technician Assistance
  • Inspecting Machinery
  • Operating Test Equipment
  • Hand Tool Knowledge
  • Professional and Courteous
  • Work with Minimal Supervision

Timeline

Service Technician

War Performance
04.2021 - Current

Field Technician

Spectrum
03.2019 - Current

Combat Engineer (12B)

Army Reserve
06.2009 - 06.2017

Automotive - Motorcycle Mechanics

Penn And Foster

High School Diploma -

Memorial High School

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Troy Green Jr