Troy Harvey-Valiant
St. Louis,MO
Summary
I am an IT professional who has developed technical support skills in fast-paced IT environments, focusing on troubleshooting, system maintenance, and user support. Adept at quickly diagnosing and resolving technical issues, with strong emphasis on customer satisfaction and efficiency. Looking to transition into a new environment, leveraging transferable skills in problem-solving and technical aptitude.
Overview
4
4
years of professional experience
Work History
IT Support Technician
Cbiz Networking Solutions
09.2025 - Current
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Provided support to Field Techs and help troubleshoot issues
- Used service now ticketing system to document work
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responding quickly to meet customer needs and resolve problems.
Field Technician
Entrust Corporation US
04.2024 - 09.2025
- Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.
- Perform high quality preventative and emergency maintenance services.
- Work with a high degree of autonomy with the ability to test, diagnose, and resolve issues on systems.
- Assist less experienced personnel that require assistance with difficult repair problems.
Field Technician II Charter
Spectrum, US
12.2022 - 07.2023
- Conducted site surveys to assess customer needs and recommended appropriate solutions.
- Provided technical support to customers, ensuring resolution of all issues in a timely manner.
- Installed, configured, tested, maintained, monitored, and optimized cable, voice and internet equipment.
- Resolved conflicts between hardware and software applications according to established protocols
- Developed detailed documentation regarding installation processes, network configurations, system requirements.
IT Intern
LMI Aerospace, US
03.2022 - 07.2022
- Utilized excellent communication abilities to interact with customers and colleagues in a professional manner.
- Demonstrated effective time management skills by completing tasks within deadlines.
- Helped solve and troubleshoot issues using Cherwell ticketing system
- Collected, analyzed, and summarized information and trends to prepare project status reports.
- Worked on a team of interns and senior leaders to increase productivity.
Education
Associate Degree - Computer Networking Technology
Ranken Technical College
12-2021
Skills
- Network connectivity troubleshooting
- Experienced with hardware components and accessories
- Experience configuring Cisco routers
- Installing and Configuring Windows Devices
- CompTIA certification
- CompTIA Network certification
- Google IT support professional certification
- Help desk support
Timeline
IT Support Technician
Cbiz Networking Solutions
09.2025 - Current
Field Technician
Entrust Corporation US
04.2024 - 09.2025
Field Technician II Charter
Spectrum, US
12.2022 - 07.2023
IT Intern
LMI Aerospace, US
03.2022 - 07.2022
Associate Degree - Computer Networking Technology
Ranken Technical College