TROY HENDRICKSON
Wilmington,United States
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and client service teams.
Overview
13
13
years of professional experience
Work History
Owner
Fantastic Troy LLC
02.2018 - Current
- In charge of managing and scheduling 10+ performers
- Producing multiple events per week
- Monitoring ticket sales
- Handling inquiries and customer questions
- Coordinating and operating sound, lights, music, and shows, and overall ensuring smooth and enjoyable events
Client Service Specialist
State Of Delaware
04.2017 - 05.2018
- Provided knowledgeable service and support for all client needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Assisted over 100 clients and managed adult college course with 17 students.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
Assistant Manager
Goodwill Industries
02.2011 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience and meet OSHA standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Business & Marketing
Wilmington University
12.2021
Film & Television
Columbia College Chicago
05.2008
Skills
- Ability to Work in a Team
- Project Management
- Excellent Communication Skills
- Business Management
- Client Service
- Operations Management
Timeline
Owner
Fantastic Troy LLC
02.2018 - Current
Client Service Specialist
State Of Delaware
04.2017 - 05.2018
Assistant Manager
Goodwill Industries
02.2011 - 06.2014
Business & Marketing
Wilmington University
Film & Television
Columbia College Chicago
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