Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troy Ingraham

Kansas City,KS

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

11
11
years of professional experience
4
4
Certification

Work History

Service Technician

BrandSafway
06.2022 - Current
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Increased workplace safety by conducting regular rigging inspections and equipment maintenance.
  • Improved lifting efficiency with proper selection of rigging equipment for specific tasks.

Press Helper /Seasonal Worker

Herff Jones
01.2022 - 06.2022
  • Enhanced press efficiency by maintaining cleanliness and organization of work area.
  • Assisted in meeting production deadlines by efficiently loading and unloading materials onto press machines.
  • Increased print quality by performing routine maintenance on press equipment.
  • Reduced downtime by promptly notifying supervisors of any equipment issues or malfunctions.
  • Consistently met production goals through efficient operation of assigned machinery.

Lifting & Rigging /Safety Equipment Inspector

Fastenal
01.2020 - 01.2022
  • Improved inspection efficiency by implementing advanced data analysis tools and techniques.
  • Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
  • Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Traveled the Midwest to inspect Cranes, Hoists, Slings, and Safety equipment for other companies

Manufacturing Technician

Fastenal
11.2016 - 01.2022
  • Improved production efficiency by implementing standardized procedures and streamlining workflow.
  • Enhanced product quality through meticulous monitoring of manufacturing processes and regular equipment maintenance.
  • Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
  • Assisted in the development of new products by contributing technical expertise during design stages.
  • Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.

Picker /Route Assistant

Earp Distribution
07.2013 - 10.2016
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
  • Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.

Education

High School Diploma -

Piper High School
Kansas City, KS
05.2013

Skills

  • Quality Assurance
  • Work Documentation
  • Project Oversight
  • Technical Support
  • Equipment Troubleshooting
  • Installation and Repair

Certification

CIC Certified Rigger & Signal Person

Hoist Service Spider Certification

Forklift Class 4

OSHA 10 & 30

Scuba Open Water Certification

Timeline

Service Technician

BrandSafway
06.2022 - Current

Press Helper /Seasonal Worker

Herff Jones
01.2022 - 06.2022

Lifting & Rigging /Safety Equipment Inspector

Fastenal
01.2020 - 01.2022

Manufacturing Technician

Fastenal
11.2016 - 01.2022

Picker /Route Assistant

Earp Distribution
07.2013 - 10.2016

High School Diploma -

Piper High School

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Troy Ingraham