Medical Coding & Billing Specialists
Troy Johnson
eXp Realty, LLC
Oak Harbor,WA
1
Certification
8
years of professional experience
Certified CPC-A Medical Coder with hands-on experience in EMR navigation, medical documentation retrieval, and HIPAA-compliant workflows. Strong background in patient scheduling, insurance verification, and professional communication with clinicians and facility staff. Skilled in Excel tracking, KPI reporting, and supporting teams with documentation review and process improvement. Known for meticulous organization, time management, and reliability.
Work History
Patient Scheduler
3 Years 11 Months- Navigated EMR systems daily to locate, verify, and update patient information
- Streamlined scheduling processes by implementing best practices and standard operating procedures.
- Collaborated with medical staff to prioritize urgent cases and adjust schedules accordingly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Entered patient and appointment date into Excel tracking sheets and internal systems.
- Verified insurance coverage and obtained pre-authorizations.
- Retrieved medical records and communicated professionally with clinics, providers, and facility staff.
Real Estate Sales Agent
3 Years 2 Months- Applied various methods to build client base, including networking, email, and social media.
- Helped homeowners and homebuyers sell or purchase residential properties in Baltimore and surrounding areas.
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Generated list of properties to meet specific client needs.
- Represented buyers and sellers in major real estate transactions.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Promoted properties via advertisements, open houses and multiple listing services.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
Education
Medical Coding & Billing Professional
Licensed Real Estate Sales Person - Real Estate
Bachelor of Arts - Mathematics
Skills
EMR navigation & medical record retrieval
Excel tracking logs and KPI reporting
Documentation review & deficiency follow-up
Data entry & report preparation
Professional communication with clinicians & faculty staff
Microsoft Word
Excel
Outlook (intermediate)
HIPAA compliance & confidentiality
Coding platforms & charge systems
Analytical problem solving
Organized workflow management
Ability to self-direct and complete projects independently
Accomplishments
- Completed 200+ CPT/ICD-10-CM coding scenarios with high accuracy
- Practiced outpatient and physician-based coding workflows
Certification
- Certified Professional Coder - Apprentice (CPC-A), AAPC - 2026
- Certified Billing & Coding Specialist (CBCS), NHA - 2026
- Licensed Real Estate Salesperson - 2021
Timeline
Real Estate Sales Agent
eXp Realty, LLC
03.2021 - 05.2024Read More
Patient Scheduler
Medical Supply Solutions
04.2016 - 03.2020Read More
Real Estate Education Center - Harbor East
Licensed Real Estate Sales Person from Real Estate
Read More
MedCerts
Medical Coding & Billing Professional
Read More
Morgan State University
Bachelor of Arts from Mathematics
Read More