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Results-oriented automotive Center Manager with 12 years of proven success in managing service center operations, achieving performance KPIs, and leading high-performing teams. Looking to leverage my operational expertise to drive efficiency, customer satisfaction, and revenue growth. Results-oriented Service Center Manager with background in managing service centre operations and leading high-performing teams. Achieved customer satisfaction and revenue growth by implementing a customer feedback system and optimising workflows. Focused on driving operational excellence and building strong client relationships.
I have previously worked at Al Jomaih Automotive Company, AC Delco Centers, and most recently, Universal Motors Agencies
I look forward to developing my professional skills by applying to join your team.

Dynamic Service Center Manager at Ivylane Corporation with a proven track record in staff training and development, enhancing team performance through effective coaching. Skilled in budget analysis and conflict resolution, I successfully resolved escalated customer issues, fostering loyalty and a positive work culture. Committed to operational excellence and team collaboration.

Service Center Manager with 10+ years of international experience in customer operations, order management, and sales support within fast-paced B2B environments. Demonstrated success with global industry leaders including IBM, Microsoft, and Abrams Industries. Proficient in SAP ERP, Salesforce, and Microsoft Office, with a proven ability to streamline operations, optimize processes, and enhance customer satisfaction.
At IBM, managed strategic accounts such as Bosch, fostering trusted relationships and ensuring service excellence. Successfully led end-to-end B2B order management and played a key role in the U.S. market launch of Abrams Industries, contributing to 200% revenue growth through effective use of CRM strategies and operational leadership. Recipient of IBM’s General Manager Award in recognition of outstanding performance.
Fluent in German and Turkish, with a strong record of success in multicultural, cross-functional environments.

Resourceful Service Center Manager with 17 years of experience in the HVAC\R industry. Dedicated to long-term goals and day-to-day streamlining. Adept at cutting costs and following budgets without sacrificing fantastic standards for customer service and employee performance.

Results-oriented Service Center Manager with over 10 years of experience leading operations and enhancing client satisfaction. Proven track record in improving efficiency and customer satisfaction ratings. Skilled in strategic planning, operational management, and team leadership. Exceptional communication and problem-solving abilities drive performance and foster positive customer relationships.

Troy Kappes

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Service Center Manager

Store Manager

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Associate of Science - Medical Technology

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Service Center Manager

Store Manager

Associate of Science - Medical Technology

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