Troy McElroy
Eagle Point
Summary
Crew Supervisor leading staffing, scheduling, inventory, and customer issue resolution in a fast-paced retail and warehouse setting. Coordinates daily coverage for teams of up to 65 staff members, builds training materials, and realigns workflows to keep service levels, productivity, and execution on target. Brings a practical process improvement focus to coaching, performance reviews, and day-to-day crew support.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Crew supervisor/Fore fighter one
Nevada Department Of Forestry
Las Vegas, NV
04.2022 - 05.2025
- Led daily briefings to communicate assignments, hazards, and operational priorities to crew members.
- Supervised field crews during suppression activities, maintaining adherence to established procedures and safety standards.
- Coordinated equipment readiness and staging to support timely response across changing work conditions.
- Trained new crew members on fireline procedures, tool use, and safe work practices.
General Manager/Supervisor
Tesco
Grand Junction, CO
05.2005 - 12.2018
- Coached and mentored 65 staff members, set clear goals, and built a collaborative, accountable team culture.
- Improved group productivity 100% by developing training, position rotation, and best-practice development plans.
- Coordinated work schedules and daily tasks for 65 employees in 5 departments to maintain coverage and operational flow.
- Recruited, interviewed, hired, and trained new employees; evaluated performance and developed supervisors from within the team.
- Resolved customer complaints, diffused difficult situations, and used clear communication to improve service and satisfaction.
- Oversaw inventory, receiving, ordering, and stock control while reducing waste and keeping levels within target ranges.
- Managed warehouse operations, maintenance coordination, process improvements, and layout changes to strengthen efficiency and space use.
Education
High School Diploma - undefined
Eagle Point High School
Eagle Point, OR01.1993
Skills
- Processes and procedures
- Communication
- Goal-oriented
- Collaboration
- Key accounts and territory management
- Organization
- Contract development and management
- Training & Development
- Systems and automation applications
- Critical thinking
- Capital improvement planning
- Maintenance & Repair
- Issue and conflict resolution
- Lead generation
- Brand management
- Active listening
- Decision-making
- Multitasking
- Maintenance & Repair
- Communication
Certification
Nevada POST Police Officer Standard and Training
Timeline
Crew supervisor/Fore fighter one
Nevada Department Of Forestry
04.2022 - 05.2025
General Manager/Supervisor
Tesco
05.2005 - 12.2018
High School Diploma - undefined
Eagle Point High School