TROY MCKEY
Purvis,MS
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Outside Sales Representative
Scott Roofing LLC
Hattiesburg, Mississippi
06.2026 - Current
- Followed up on leads and maintained client communication to guide clients through sales cycles.
- Consulted with homeowners to understand their roofing needs and preferences. to discuss roofing options, materials, and repair needs.
- Presented replacement proposals and answered contract questions clearly.
- Created detailed project estimates aligned with Scott Roofing pricing and scope guidelines.
- Conducted roof inspections for residential and commercial Scott Roofing clients.
- Coordinated with estimators, schedulers, and field crews on job details.
- Documented customer notes, inspection findings, and proposal updates to ensure accurate project tracking.
SERVICE MANAGER
EMPIRE TRUCK SALES
06.2025 - Current
- Lead and manage a productive service team
- Set, monitor, and achieve service department profitability goals
- Led and managed service team to improve operational effectiveness and staff engagement
- Set and monitored service department profitability goals, ensuring alignment with overall business objectives
- Collaborated across departments to enhance customer experience and streamline service delivery
- Represent Empire's core values and commitment to excellence in every interaction
SERVICE ADVISOR
MACK GRUBBS HYUNDAI
05.2024 - 06.2025
- Consulted with technicians on necessary repairs and alternatives to expensive options, enhancing customer satisfaction
- Answered customer questions about service outcomes and consulted with technicians.
- Answering customer questions about service outcomes and consulting with technicians when necessary
- Supported customers in evaluating options for fixing their car or trading it in with deciding to fix their car through the dealership's shop or trading the vehicle in
- Assisting customer with deciding to fix their car through the dealership's shop or trading the vehicle in
- Informing customers of changes in service or when their vehicle is ready to be picked up
LOAN SERVICING SINGLE POINT OF CONTACT
Regions Mortgage
Hattiesburg, Mississippi
10.2022 - 07.2024
- Acts as a direct point of contact for delinquent or imminent default borrowers and assists them through the loss mitigation servicing process.
- Assessed and resolved borrower situations by executing tailored workout solutions.
- Work with customers to resolve mortgage account delinquency status while minimizing company interest losses.
- Implemented repayment plans and successfully collected delinquent payments to restore account status.
- Ensures that files and paperwork are properly and accurately completed.
- Completed day-to-day duties accurately and efficiently.
- Proposed and developed innovative strategies that improved team collaboration and service delivery.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
OUTBOUND PHONE SALES REP
REGIONS MORTGAGE
03.2021 - 09.2022
- Make outbound phone calls to discuss Regions products and services for both existing and potential new customers.
- Utilized effective sales and outbound telephone techniques to build client relationships and uncover product and service needs.
- Communicated information on current loans and identified future financing needs.
LOAN SERVICING ACCOUNT SOLUTIONS SPECIALIST
REGIONS MORTGAGE
01.2018 - 03.2021
- Call customers about early delinquency account status.
- Works with customers to resolve account delinquency status while minimizing company interest losses
- Implemented repayment plans and collected delinquent payments
- Ensures that files and paperwork are properly and accurately completed
EMT-B
AAA AMBULANCE COMPANY
05.2012 - 05.2015
- Delivered patient care in accordance with certification standards
- Collected and transferred pertinent patient care data to medical professionals following state guidelines
- Maintained inventory of medical supplies on response vehicle to ensure readiness for emergencies.
- Responded to emergency calls promptly to ensure timely assistance.
- Maintained a running inventory of medical supplies on the response vehicle.
Education
Bachelor of Arts - MARKETING
UNIVERSITY OF SOUTHERN MISS
Hattiesburg, MS 09.2015 - 05.2019
Associate of Arts - Business Administration/ EMT-B
SOUTHWEST MISSISSIPPI COMMUNITY COLLEGE
Summit, MS 09.2011 - 05.2013
Skills
- Adaptability
- Asset protection
- CPR
- Client case management
- Client Prospecting
- Customer service
- Communication verbal and written
- Computer skills
- Computer sales
- Debt collection
- Decision making
- Identifying Sales Opportunities
- Loan Servicing
- Organization
- Payments
- Sales
- Sales date
- Sales development
- Record keeping
- Project scheduling
- Budget tracking
- Stakeholder coordination
- Status reporting
- Document control
- Client communication
- Process coordination
- Task prioritization
- CRM systems
- Problem solving
- Cross functional teamwork
- Revenue growth
- Business acumen
- Subcontractor oversight
- Cost management
- Schedule management
- Remote team management
Personal Information
- ID Type: NMLS#
- ID Number: 2115972
Timeline
Outside Sales Representative
Scott Roofing LLC
06.2026 - Current
SERVICE MANAGER
EMPIRE TRUCK SALES
06.2025 - Current
SERVICE ADVISOR
MACK GRUBBS HYUNDAI
05.2024 - 06.2025
LOAN SERVICING SINGLE POINT OF CONTACT
Regions Mortgage
10.2022 - 07.2024
OUTBOUND PHONE SALES REP
REGIONS MORTGAGE
03.2021 - 09.2022
LOAN SERVICING ACCOUNT SOLUTIONS SPECIALIST
REGIONS MORTGAGE
01.2018 - 03.2021
Bachelor of Arts - MARKETING
UNIVERSITY OF SOUTHERN MISS
09.2015 - 05.2019
EMT-B
AAA AMBULANCE COMPANY
05.2012 - 05.2015
Associate of Arts - Business Administration/ EMT-B
SOUTHWEST MISSISSIPPI COMMUNITY COLLEGE
09.2011 - 05.2013