Troy Parrish
Sparks,NV
Summary
High energy individual with a detail-oriented and people-friendly nature. True team player always willing to go the extra mile. Enjoy working as both part of a team and in a solitary role. Safety conscious individual that’s knowledgeable and a real go-getter. A proven team-player with ability to follow directions and schedules with no supervision.
Overview
22
22
years of professional experience
Work History
Driver Safety and Training Manager
Reno Sparks Cab
Reno, NV
07.2024 - Current
- Coordinated orientation sessions for new employees, ensuring smooth onboarding process.
- Developed training materials to enhance understanding of company policies and procedures.
- Conducted interviews to assess candidate qualifications and fit for positions.
- Developed and implemented training programs for diverse employee groups.
- Collaborated with department heads to identify training needs and gaps.
- Facilitated workshops and seminars to enhance employee skills and knowledge.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
- Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
Taxi Driver
Reno Sparks Cab
Reno, NV
03.2023 - 06.2024
- Navigated city streets efficiently to transport passengers safely.
- Managed cash transactions and processed credit card payments accurately.
- Maintained vehicle cleanliness and performed routine inspections regularly.
Operations Manager
Hertz Car Rental
Reno, NV
02.2022 - 02.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Addressed customer concerns with suitable solutions.
- Collaborated with team leaders on quality audits.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Conducted employee observations and documented findings.
- Tracked and replenished inventory to maintain par levels.
- Collected customer fees, managed refunds and provided complete sales documentation.
Hiker
EDS Service Solutions
Reno, NV
07.2021 - 02.2022
- Applied defensive driving and safety techniques to prevent accidents.
- Went 187 days & counting operating motor vehicles without accident.
- Delegate workforce by implementing the M.O.D. game plans for the day.
- Lead the other hikers in daily duties.
- Assess the scene to see what vehicles are needed, how many open spots there are, & how Returns are looking.
- Provide excellent customer service whenever there’s an interaction with a customer.
- Make sure base gates, IR, QTA, & all vehicles left overnight are locked before I leave.
Ramp Agent
Southwest Airlines
Reno, NV
10.2003 - 08.2019
- Protected customers’ baggage from loss, theft and damage.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Operated conveyor belts, push-back tractors, and aircraft tugs daily.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Connected electrical power units and service hoses to aircraft.
- Contacted the appropriate supervisor regarding equipment malfunctions in an effort to avoid delays.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Collected, sorted and checked baggage tags against flight lists.
Education
Pharmaceutical Technician - Pharmacy
Milan Institute
Reno, NVSome College (No Degree) - Computer Science
Contra Costa College
San Pablo, CAHigh School Diploma -
Pinole Valley High School
Pinole, CASkills
- Oral and written communication
- FAA regulations
- Ramp cleaning
- Baggage oversight
- Arrival/departure procedures
- Security processes
- Electrical power connections
- Item transport
- Aircraft safety checks
- Problem resolution
- Cargo transport
- Safe driving techniques
- Teambuilding
- Organizational skills
- Working collaboratively
- Critical thinking
- Multitasking
- Supervision
- Employee training
- Driver safety
- Vehicle inspection
- Policy implementation
- Staff coaching
- Conflict resolution
- DOT compliance
- Safe driving practices
Timeline
Driver Safety and Training Manager
Reno Sparks Cab
07.2024 - Current
Taxi Driver
Reno Sparks Cab
03.2023 - 06.2024
Operations Manager
Hertz Car Rental
02.2022 - 02.2023
Hiker
EDS Service Solutions
07.2021 - 02.2022
Ramp Agent
Southwest Airlines
10.2003 - 08.2019
Pharmaceutical Technician - Pharmacy
Milan Institute
Some College (No Degree) - Computer Science
Contra Costa College
High School Diploma -
Pinole Valley High School