Troy Patterson
CHICAGO,IL
Summary
Results-driven technology support specialist with strong troubleshooting and customer relationship management skills. Committed to enhancing customer satisfaction through effective solutions and collaboration.
Overview
24
24
years of professional experience
Work History
Technology Support Specialist
Staples, The Office Supply Superstore
Chicago, IL
09.2025 - Current
- Provided technical support for customers in-store and online.
- Assisted customers with product selection and troubleshooting issues.
- Configured and repaired computers, printers, and other technology products.
- Educated customers on software usage and features of technology products.
- Collaborated with team members to resolve complex technical problems.
Call Center Representative
Chicago Lighthouse for the Blind
CHICAGO, IL
12.2022 - 02.2026
- Documented customer interactions in call tracking system to ensure accurate record-keeping.
- Resolved customer issues promptly, maintaining adherence to company policies and procedures.
- Collaborated with team members to improve customer service experiences and satisfaction.
- Managed time efficiently while handling a high volume of incoming calls.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
Support Technician
Applied Systems
University Park, Illinois
01.2021 - 11.2022
- Delivered technical support for software issues and user inquiries, resolving problems to enhance user experience.
- Maintained detailed records of customer interactions and service requests to ensure accurate tracking and follow-up.
- Responded to user assistance requests and guided individuals through basic troubleshooting to facilitate timely resolutions.
- Provided technical support to customers via phone, email and remote access applications.
Utility Locate Technician
USIC
Lombard, Illinois
05.2021 - 12.2021
- Conducted utility locates to accurately identify underground utilities, ensuring safety and compliance for construction projects.
- Utilized GPS technology to effectively map and document locate areas, enhancing data accuracy for project planning.
- Communicated effectively with property owners and contractors regarding locate procedures.
- Collaborated with team members to complete locate requests on schedule, improving workflow and customer satisfaction.
- Followed safety protocols to minimize risks during locating operations.
Technology Consultant
Office depot/Office Max
Chicago, IL
01.2002 - 11.2020
- Analyzed client technology needs to recommend tailored solutions.
- Cultivated client relationships to enhance satisfaction and foster ongoing support.
- Diagnosed and resolved technical issues for customers through targeted troubleshooting techniques.
- Advised clients on best practices for technology usage and maintenance.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Facilitated installation, configuration, and usage of IT products and services for customers.
Customer Service Representative
Jewel Osco
Chicago, IL
02.2013 - 02.2018
- Assisted customers with inquiries and resolved issues, enhancing overall satisfaction.
- Processed transactions accurately and maintained cash register balance.
- Collaborated with team members to enhance customer service experience.
- Managed inventory by restocking shelves and organizing products effectively.
- Handled customer complaints with empathy and professionalism, fostering customer loyalty.
- Answered customer inquiries and provided accurate information about products and services, supporting informed purchasing decisions.
Education
High School Diploma -
John F. Kennedy High School
Mound Bayou, MS05-1984
Skills
- Technical support
- Product troubleshooting
- Software installation
- Remote assistance
- Call tracking systems
- Hardware and peripherals
- Customer relationship management
- Conflict resolution
- Verbal and written communication
Timeline
Technology Support Specialist
Staples, The Office Supply Superstore
09.2025 - Current
Call Center Representative
Chicago Lighthouse for the Blind
12.2022 - 02.2026
Utility Locate Technician
USIC
05.2021 - 12.2021
Support Technician
Applied Systems
01.2021 - 11.2022
Customer Service Representative
Jewel Osco
02.2013 - 02.2018
Technology Consultant
Office depot/Office Max
01.2002 - 11.2020
High School Diploma -
John F. Kennedy High School