Troy Proulx
Crawfordville
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through effective team collaboration and hospitality service expertise. Successfully implemented process improvements, boosting workflow efficiency by 20%. Skilled in cash handling and maintaining cleanliness standards.
Overview
4
4
years of professional experience
Work History
Server
BWs Grill
Crawfordville, FL
11.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently during high-volume shifts.
- Collaborated with kitchen staff to deliver timely and accurate meal presentations.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions accurately, balancing registers at shift end.
- Implemented process improvements that enhanced overall workflow efficiency in service delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Retail Manager
Maurices
Crawfordville, FL
08.2024 - 11.2024
- Managed daily store operations, ensuring exceptional customer service and operational efficiency.
- Trained and mentored staff to improve performance and enhance team productivity.
- Analyzed sales trends to optimize inventory levels and product placement strategies.
- Developed promotional displays to drive sales and increase customer engagement.
- Oversaw scheduling and payroll processes, ensuring compliance with labor regulations.
- Implemented loss prevention strategies, reducing shrinkage through effective staff training.
- Collaborated with corporate partners on initiatives that enhanced brand visibility in the community.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Trained and developed new employees for ease of transition into team.
Stylist
Maurices
Crawfordville, FL
08.2023 - 08.2024
- Curated fashion looks for diverse client profiles, enhancing personal style and confidence.
- Conducted trend research to inform styling decisions, ensuring alignment with current fashion developments.
- Provided personalized shopping experiences, assisting clients in selecting outfits that reflect their individuality.
- Assisted in wardrobe organization, optimizing clients' clothing collections for ease of access and styling versatility.
- Maintained up-to-date knowledge of seasonal trends and designer collections to advise clients accurately.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
- Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces.
- Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
- Created impactful visual merchandising displays that attracted customers and increased foot traffic in retail stores.
- Produced and updated detailed inventory reports to document all items in wardrobe.
- Managed wardrobe and accessory collections, keeping items in pristine condition.
- Curated cohesive looks for editorial spreads that showcased the latest trends while reflecting a distinct artistic vision.
Dishwasher
BWs Grill
Crawfordville, FL
08.2022 - 07.2023
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Sorted and organized dishes, utensils, and cookware for efficient workflow.
- Assisted kitchen staff by providing clean dishes in a timely manner during peak hours.
- Monitored water temperature and chemical levels to ensure proper cleaning processes.
- Collaborated with team members to maintain a clean and orderly kitchen environment.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
Education
Associate of Arts -
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Wakulla High School
Crawfordville, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- Team collaboration
- Sales techniques
Timeline
Server
BWs Grill
11.2024 - Current
Retail Manager
Maurices
08.2024 - 11.2024
Stylist
Maurices
08.2023 - 08.2024
Dishwasher
BWs Grill
08.2022 - 07.2023
Associate of Arts -
Tallahassee Community College
High School Diploma -
Wakulla High School