Troy Rhiner
Urbandale,IA
Summary
Dynamic Assistant Manager at Cinemark with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective staff training and development, while optimizing inventory levels to reduce costs. Skilled in recruiting and employee scheduling, fostering a motivated workforce that consistently meets performance goals.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Cinemark
11.2008 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Valley High School
West Des Moines, IASkills
- Customer service
- Staff training and development
- Workload management
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Staff development
- Orientation and training
- Verbal and written communication
- Scheduling and planning
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Cinemark
11.2008 - Current
Valley High School
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