Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Troy Salisbury

Peoria,AZ

Summary

Dynamic customer service representative with over 10 years of experience in call center environments, specializing in inbound customer support and sales. Expertise in resolving complex issues and enhancing customer satisfaction for high-profile clients, including major technology companies. Holds federal background clearance for handling sensitive information, underscoring a strong commitment to confidentiality and compliance. Proficient in telecommunications and incident management, consistently delivering exceptional service and support.

Overview

2
2
Languages
1
1
Certification
10
10
years of professional experience

Work History

Customer Service Representative

Concentrix
10.2023 - 06.2025
  • Provided inbound customer support for reputable tech clients, tackling payment problems and shipping delays.
    Responded to inquiries related to store locations and overall customer service needs.
    Facilitated efficient resolutions by coordinating with internal teams on complex issues.
    Ensured high standards of service quality in a fast-paced environment.

Advisor I

NELNET STUDENT LOANS
10.2021 - 05.2023
  • Managed inbound calls regarding student loan payments, extensions, and customer support inquiries.
    Obtained federal clearance and certification to access classified information.
    Provided support for student loan issues to ensure timely resolutions.
    Assisted customers in navigating payment processes and extensions effectively.

Inbound Sales Representative

Enterprise Car Rental
08.2015 - 08.2016
  • Managed inbound calls for vehicle reservations across multiple brands. Communicated vehicle pricing, availability, and classes to customers effectively.
    Rented out vehicles from Enterprise, National, and Alamo globally. Collaborated with car insurance companies for rentals during vehicle repairs.

Education

High school diploma -

Intelli School Phoenix
Phoenix, AZ
05-2002

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency

Certification

  • NACLC Level 4 Federal Clearance March 2027
  • Federal Backround Clearance February 2022 to February 2027
  • Federal screening certification from application SF86 through e-QIP. Certifies handling sensitive information about US citizens including Social Security Numbers, Address and Restricted Information.

Languages

English - Fluent
Spanish - Beginner

Additional Information

Authorized to work in the US for any employer

Timeline

Customer Service Representative

Concentrix
10.2023 - 06.2025

Advisor I

NELNET STUDENT LOANS
10.2021 - 05.2023

Inbound Sales Representative

Enterprise Car Rental
08.2015 - 08.2016

High school diploma -

Intelli School Phoenix
Troy Salisbury