Troy Spencer
Verona Island,ME
Summary
Dedicated, hard working, and motivated Airman known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Command Support Staff Member
101st Mission Support Group
Bangor, ME
05.2022 - Current
- Provided administrative support to the Group Commander, Deputy Commander and Senior Enlisted Leader of the Mission Support Group.
- Organized and maintained Groups files, records, and documents.
- Compiled data for reports using various Microsoft Office Programs including Microsoft Word, Excel, and PowerPoint.
- Prepared letters, memos, emails, and other forms of communication for the Mission Support Group.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Supported the Group Commander in planning conferences, meetings, ceremonies, briefings and debriefings and other special events as required.
- Assisted with travel arrangements for personnel assigned to the command.
- Answered telephone calls from internal or external agencies; responded to inquiries or directed callers to appropriate staff members when necessary.
- Created spreadsheets and databases in order to track data related to operations or personnel matters.
- Inputted data into automated systems such as Defense Travel System, AROWS, and MILPDS.
- Updated organizational charts reflecting current personnel assignments.
- Ordered office furniture and equipment when necessary.
- Assisted with onboarding process for new hires by providing necessary paperwork and orientation materials.
- Worked closely with Information Technology department troubleshooting computer issues when they arise.
- Provided customer service support by responding promptly to customer inquiries via phone or email.
- Performed general clerical duties such as photocopying documents, faxing documents.
- Skilled in working with, reading, interpreting, and complying with AFI's for various processes such as re-enlistments, extensions, evaluations, leave, and other personnel related functions
- Worked with the 101st Force Support Squadron, Joint Force Headquarters, 101st Medical Group, and the base publications form office to create a wing wide orders request form to assist with the AGR onboarding process and all orders needed for members.
- Assisted the Emergency Operations Director by complying with AFI's, and working with Wing XP, to re-create conventional and non-conventional quick reaction checklists to assist in the NORE for the entire Maine Air National Guard.
Health Services Manager
Bangor Air National Guard
Bangor, ME
08.2020 - 05.2022
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Utilized my customer service skills to Communicate with patients with compassion while keeping medical information private.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Assisted in tracking of Case Management for Medical Retention Cases through microsoft office programs.
- Assisted Members in the medical group for tracking courses and course completions of Computer Based Trainings on automated systems (Relias, MyLearning, Archnet) Through excel sheets and Check lists.
- Used AFI's to assist Commanders in selecting members Unit Deployment Monitors, Medical Point of Contacts, through Aeromedical Services Information Management Systems
- Assisted the 101st Medical Groups Unit Training Manager incorporating new training programs for the Medical Group.
- Assisted the 101st Medical Group Unit Training Manager in enrolling members into proper trainings through Medical Readiness Decision Support Systems.
- Assisted Members in the 101st Medical Group in completing the proper documentation for the Defense Travel System.
- Analyzed, coordinated and gathered facts pertaining to specific military personnel transactions by reading, interpreting, and complying with AFI's such as transcribing medical data properly to ensure a fit to fight wing.
- Obtained skills in oral and written communication in expressing and securing information such as informing our medical staff on the needs of our members in our wing (Waivers, restrictions, separations.)
- Trained to interpret and apply rules and regulations to personnel actions by using AFI’s to relay medical information to proper members.
- Used knowledge of military organizational structure by providing guidance to all members in the wings groups and squadrons through medical processes.
- Used knowledge of specialized procedures and technical application of the administrative work through processing Line of Duty's, New Recruits, and in and out processing members for retirement/separation.
- Skilled in gathering information, compiling data and preparing reports by my assistance building the Medical Appointments schedules, gathering Medical Point of Contacts, Immunization Statuses wing wide, and Waiver Processes.
- Gathered Specific knowledge of regulations and procedures related to the type of work performed by the function such as assisting members for medical processing so they may go to trainings for career development..
- Skilled in communicating both orally and in writing through assisting members with there medical needs such as immunizations, blood draws, vision wear, audiograms, and waiver and school processes.
COVID-19 Point of Contact
Maine Air National Guard
Bangor, ME
12.2021 - 03.2022
- Answering COVID19/Quarantine questions, Immunization status questions, deployment questions, processing 140 DD 3112 (COVID Positive Reporting Forms) forms from the wing to the Joint Operations Center (JOC), tracking COVID19 cases, updating/uploading medical documentation to electronic health records, administering individual COVID19 testing.
- Worked with Base Education and Training to obtain immunization records of 20 student flight members, ensuring no discontinuation in military pay or training cancellations.
- Using my customer service skills, I collaborated with Lackland Air Force Base and Lackland Air National Guard Liaisons to obtain updated immunization statuses of 4 members in medicals automated system, safeguarding their military pay and the continuation or their basic military training.
- Continuously furnish the most up to date Center of Disease Control COVID19 guidelines to all members of the 101st Air Refueling Wing (ensuring) education.
- Completed data entry to facilitate over 48 case interviews, eliciting over 200 close contacts to the Joint Operations Command system, decreasing spread of COVID19 virus among the workplace.
- Analyzed , coordinated, and gathered facts pertaining to specific military personnel transactions for members such as world wide qualified letters, waivers, and career change worksheets.
- Developed skills in oral and written communication for members vaccination statuses in expressing and securing information.
- Utilized my Ability to interpret and apply rules and regulations from CDC Guidance to assist personnel actions.
- Used my Knowledge of military organizational structure to inform the correct members of there units return to duty guidance and vaccination statuses.
- Used my Knowledge of specialized procedures and technical application of the administrative work in assisting the Maine Air National Guard with vaccination statuses, Return to Duty guidance, and positive COVID19 cases.
- Used my skills in gathering information, compiling data and preparing reports for the Joint Force Headquarters so we could track the wings vaccination statuses and Positive COVID19 Cases.
- Skill in communicating both orally and in writing by advising members return to duty guidance from being COVID19 positive and also providing email to the entire Air National Guard with step by step instructions on what to do if members test positive for COVID19.
Logistics Manager
101st Medical Group
Bangor, ME
07.2021 - 05.2022
- Led and managed projects to support logistics efforts and plans.
- Troubleshot and formulated strategies for expected and unanticipated logistics issues.
- Collaborated effectively in cross-functional team-oriented environment.
- Identified and resolved shipping and packaging errors.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Worked with programs such as Defense Medical Logistics Standard Support to export unwanted equipment in the Medical Group
- Created and enforced policies and procedures for entire logistics team.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
Safety Officer
101st Medical Group
Bangor, ME
12.2021 - Current
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Examined hazardous incidents and accidents to uncover causes and provided corrective actions.
- Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.
- Held safety training and traffic safety instructional courses which led to marked improvements in safety culture across personnel groups.
- Created and implemented safety policies and procedures for medical facilities.
- Minimized injuries and hazards in regards to personnel with creation of robust safety programs, policies and procedures.
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
- Gathered oral and written communication skills in expressing and securing information regarding the units safety program.
- Interpreted and applied rules and regulations to personnel actions by making sure the unit was safe for our wings continuous use.
- Used my knowledge of the military organizational structure by informing the correct members of safety plans and actions.
Online Grocery Associate
Walmart
Bangor, ME
10.2018 - 01.2019
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Education
Criminal Justice
Husson University
Bangor, ME05-2024
High School Diploma -
Hampden Academy
Hampden, ME06.2020
Skills
- Personnel management
- Critical thinking
- Hard Working
- Quick Learner
- Materials organization
- Public speaking
Affiliations
- Hussons Presidents list (3.8 GPA or above) Fall 2020,2021 Spring 2022, 2023
- Hussons Deans List Winter 2023
- Husson Criminal Justice Student Ambassador
- Treasurer of Legal Studies Organization in Husson (Fall 2021-Spring 2023)
- Alpha Phi Sigma Honors Society
Timeline
Command Support Staff Member
101st Mission Support Group
05.2022 - Current
COVID-19 Point of Contact
Maine Air National Guard
12.2021 - 03.2022
Safety Officer
101st Medical Group
12.2021 - Current
Logistics Manager
101st Medical Group
07.2021 - 05.2022
Health Services Manager
Bangor Air National Guard
08.2020 - 05.2022
Online Grocery Associate
Walmart
10.2018 - 01.2019
Criminal Justice
Husson University
High School Diploma -
Hampden Academy
Similar Profiles
Marshall Lonetree-BurgessMarshall Lonetree-Burgess
Senior Enlisted Leader Executive Assistant at 75th Mission Support GroupSenior Enlisted Leader Executive Assistant at 75th Mission Support Group
Staff Sergeant Dorian CrossStaff Sergeant Dorian Cross
Command Support Staff at 182nd Mission Support GroupCommand Support Staff at 182nd Mission Support Group
Ernest SerratoErnest Serrato
MANAGMENT SUPPORT SPECIALIST at 349 MISSION SUPPORT GROUPMANAGMENT SUPPORT SPECIALIST at 349 MISSION SUPPORT GROUP