TROY STIEFERMAN
Aubrey,TX
Summary
Career Objective
Dependable worker with experience in the transportation industry. Proven track record of successfully completing on-time deliveries while maintaining a safe and efficient working environment. Excellent problem-solving skills and an unwavering commitment to customer service excellence. Devoted individual experienced in navigating city streets, providing excellent customer service, and working independently. Possesses a valid driver's license, an excellent driving record, and a reliable vehicle. Skilled in multitasking, communication, and problem-solving with a friendly and professional demeanor. Experienced candidate with proven experience in the delivery industry. Demonstrated ability to navigate complex routes, maintain accurate records and deliver packages in a timely manner. Highly motivated professional with background in local and long-distance deliveries. Proven track record of ensuring on-time delivery of goods while following all relevant safety regulations. Adept at loading, unloading, and properly securing cargo. Adapting to a new job that just open and handling stressful situations in a calm manner.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Netflix House
Dallas, Tx
10.2025 - Current
- Assisted customers with account inquiries related to Netflix House, ensuring timely resolution of issues.
- Handled customer refunds and exchanges to ensure satisfaction.
- Managed high-pressure situations to effectively support customers, maintaining service quality.
- Demonstrated excellent customer service etiquette, fostering positive customer interactions.
- Resolved technical issues related with arcade machines
- Communicated effectively with radio calls to security, code Adam’s, calling LODS and MODS
DELIVERY DRIVER
JOE'S PIZZA
Plano, Texas
06.2017 - Current
- Utilized relevant map programs and GPS systems to navigate routes.
- Adhered to delivery schedules and deadlines.
- Checked delivery addresses and verified correct package delivery.
- Greeted customers with respect and care during deliveries and at store.
- Contacted customers before delivery to confirm and coordinate delivery times for efficiency.
- Communicated with dispatch personnel to receive and clarify instructions for next delivery route.
CLERK
VALERO
Frisco, Texas
03.2013 - 05.2017
DELIVERY DRIVER
PIZZA HUT
Frisco, Texas
01.2010 - 02.2013
- Communicated with dispatch to optimize route efficiency and enhance delivery performance.
- Coordinated delivery pickups using handheld device to ensure efficiency. in-store using a handheld device.
- Communicated with dispatch to improve route production and identify optimal ways to perform duties.
- Delivered orders to customers punctually, ensuring satisfaction through attentive service.
- Validated delivery details to ensure correct package handoff.
- Considered traffic congestion and weather conditions to determine the best routes.
- Obtained customer signatures confirming receipt of high-value products.
- Processed customer payments accurately and efficiently.
- Assisted warehouse staff with daily operations such as unloading shipments or organizing stock shelves.
- Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Resolved conflicts between customers and employees with diplomacy and tactfulness.
- Assisted customers with product selection by providing accurate information about products.
- Compiled data and created detailed reports for management review.
- Entered data into databases and spreadsheets for organized record-keeping.
- Observed and adhered to traffic laws and safety procedures, preserving an accident-free driving record.
Education
HIGH SCHOOL DIPLOMA -
LITTLE ELM HIGH SCHOOL
Little Elm, TexasSkills
- Order Management
- Order processing
- Customer Support
- Time Management
- Local route navigation
- Conflict Resolution
- Customer Interaction
- Effective Communication
- Communication with leadership
- Conflict resolution
Personal Information
Title: DELIVERY DRIVER
Location
Title: DELIVERY DRIVER
Meta - Date Conversion Notes
Title: DELIVERY DRIVER
Timeline
Customer Service Representative
Netflix House
10.2025 - Current
DELIVERY DRIVER
JOE'S PIZZA
06.2017 - Current
CLERK
VALERO
03.2013 - 05.2017
DELIVERY DRIVER
PIZZA HUT
01.2010 - 02.2013
HIGH SCHOOL DIPLOMA -
LITTLE ELM HIGH SCHOOL