Gregory Troy Swain

Delivered training and mentoring to enhance team performance management.

Administered performance evaluations, coaching, and salary adjustments for direct reports.

Oversaw employment decisions and managed team budget for effective compensation planning.

Collaborated with management to identify training needs and drive business results.

Designed and implemented process improvements to increase operational efficiency.

Resolved complex customer inquiries and complaints beyond representative capacity.

Prepared reports on team performance and presented to senior management.

Participated in recruitment efforts by interviewing candidates for open positions.

Identified subrogation and recovery opportunities in individual cases.

Analyzed medical records and bills to uncover liability issues related to claims.

Reviewed accident reports and claims documents for agency payouts.

Applied relevant rules and statutes to secure reimbursements from third-party payers.

Notified insurance carriers and attorneys of company subrogation interests during settlement discussions.

Advised policyholders on agency subrogation policies and procedures.

Prepared and maintained comprehensive case files and legal documents for subrogation claims.

Provided document preparation services, including filing paperwork with courts when necessary.

Drove performance improvements and efficiency enhancements as Lead in Auto Express Unit.

Oversaw claims processing for Bodily Injury and Property Damage after promotion to Specialist.

• Managed hail claims in Catastrophe Unit for two years, achieving successful outcomes.
• Evaluated claim validity, ensuring timely communication of results to clients.
• Conducted comprehensive witness interviews to gather critical evidence for investigations.
• Assessed accident-related automobile policies for coverage and liability risks.
• Collaborated with medical professionals to validate treatment plans and cost assessments.
• Monitored regulatory compliance in bodily injury claim processes.