Troy Taylor
Baton Rouge
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and increase sales through effective upselling techniques. Experienced in cash handling and training staff, ensuring seamless operations and high-quality dining experiences.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
Juban's Restaurant & Catering
Baton Rouge, LA
07.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Captain Waiter
Ruffinos Restaurant
Baton Rouge, LA
09.2016 - 04.2024
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
- Led a small team through fast paced dining service.
Education
Bachelor of Arts - General Business
Louisiana State University
Baton Rouge, LA12-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Juban's Restaurant & Catering
07.2024 - 05.2025
Captain Waiter
Ruffinos Restaurant
09.2016 - 04.2024
Bachelor of Arts - General Business
Louisiana State University