Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Languages
Websites
References
Timeline
Generic

TROY THOMAS

Jacksonville

Summary

Accomplished General Manager with a robust history at Wendy's, enhancing team management and customer relations. Excelled in organizational skills and Microsoft Word, achieving significant improvements in efficiency and service quality. Proven expertise in navigating complex retail and restaurant environments, consistently delivering results beyond expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead

Sam’s Club
Jacksonville
01.2024 - 12.2024
  • Company Overview: Retail
  • Logistics/Inventory
  • Procedures, standards and regulations, specific to RaceTrac, local, state and at federal levels
  • Ensure the employee overall performance
  • Customer Service, Quality control
  • Coaching
  • Inventory
  • Stocking
  • ServSafe Manager Certification
  • Retail

General Manager

Family Dollar
Jacksonville
01.2023 - 12.2024
  • Company Overview: Retail
  • Logistics/Inventory
  • Procedures, standards and regulations, specific to RaceTrac, local, state and at federal levels
  • Opening & Closing
  • State certified
  • Oversee schedule and ensure the employee overall performance
  • Customer Service, Quality control
  • Coaching
  • Keeping waste & food coast to a minimal
  • Inventory
  • Retail

General Manager

RaceTrac
Jacksonville
01.2022 - 12.2023
  • Company Overview: Retail/Restaurant
  • Logistics/Inventory
  • Procedures, standards and regulations, specific to RaceTrac, local, state and at federal levels
  • Opening & Closing
  • State certified
  • Oversee schedule and ensure the employee overall performance
  • Customer Service, Quality control
  • Coaching
  • Keeping waste & food coast to a minimal
  • Inventory
  • Retail/Restaurant

General Manager

Dollar Tree
Jacksonville
01.2019 - 12.2021
  • Company Overview: Retail
  • Logistics Inventory
  • Procedures, standards and regulations, specific to Dollar Tree, local, state and at federal levels
  • Opening & Closing
  • State certified
  • Oversee schedule and ensure the employee overall performance
  • Customer Service, Quality control
  • Hiring & Firing
  • P&L
  • Retail

General Manager

Wendy's
Jacksonville
01.2018 - 12.2019
  • Company Overview: Restaurant
  • Logistics Inventory
  • Procedures, standards and regulations, specific to Wendy's, local, state and at federal levels
  • Opening & Closing
  • State certified
  • Oversee schedule and ensure the employee overall performance
  • Customer Service, Quality control
  • Hiring & Firing
  • P&L
  • ServSafe Manager Certification
  • Restaurant

Education

University of Akron
01.2008

Youngtown State University

High School - graduated

Jefferson Area High School

Skills

  • Organization
  • Team management
  • Microsoft Word
  • Analytical
  • Team building
  • [Type] Software Proficiency
  • Verbal communication
  • Organizational skills
  • Time management
  • Flexible and adaptable
  • Customer relations

Hobbies and Interests

  • Elected Precinct Committee Person for district D Stow, Ohio
  • Co-Founder of Streetsboro Jr. Rockets (non-profit 503c youth football organization)
  • Assistant football coach at Streetsboro High School

Certification

Servsafe

Languages

English
Professional

Websites

References

References available upon request.

Timeline

Lead

Sam’s Club
01.2024 - 12.2024

General Manager

Family Dollar
01.2023 - 12.2024

General Manager

RaceTrac
01.2022 - 12.2023

General Manager

Dollar Tree
01.2019 - 12.2021

General Manager

Wendy's
01.2018 - 12.2019

University of Akron

Youngtown State University

High School - graduated

Jefferson Area High School

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