Troy Ullrich
Summary
Seasoned Operations Manager and talented leader with over 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
Certified Cell, Inc
11.2022 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
IFixOmaha
10.2018 - 11.2022
- 3 consecutive years of double digit growth
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Project Manager
Two Brothers Construction
04.2018 - 09.2018
- Inspected residential home damage and offered solutions
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
Senior District Sales Manager
Jet Mobile LLC
08.2011 - 04.2018
- Maximized sales performance by cultivating performance-oriented culture with well-structured individual and team targets.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
Education
High School Diploma -
Raymond Central High School
Raymond, NE05.2001
Skills
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Google Analytics
- Business Leadership
- Hiring and Onboarding
- Google Drive
- Management Team-Building
- Cost Management
- Sales Tracking
- Performance Monitoring and Evaluation
- Human Resources Oversight
Timeline
Operations Manager
Certified Cell, Inc
11.2022 - Current
General Manager
IFixOmaha
10.2018 - 11.2022
Project Manager
Two Brothers Construction
04.2018 - 09.2018
Senior District Sales Manager
Jet Mobile LLC
08.2011 - 04.2018
High School Diploma -
Raymond Central High School
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