Troy Washington
Altamonte Springs
Summary
Dynamic Operations Manager with a proven track record at Circle K Corp, enhancing operational efficiency and employee accountability. Skilled in problem-solving and team leadership, I drove consistent revenue growth and improved performance outcomes through strategic decision-making and effective communication. Committed to fostering positive work environments and optimizing operational practices.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
Circle K Corp
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
District Manager
Bowlero
02.2019 - 07.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Education
Bachelor of Science - Business Administration And Management
University of Pittsburgh
Pittsburgh, PA04-1989
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Circle K Corp
08.2024 - Current
District Manager
Bowlero
02.2019 - 07.2024
Bachelor of Science - Business Administration And Management
University of Pittsburgh
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