Summary
Overview
Work History
Education
Skills
Timeline
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Troy Watkins

Birmingham,Alabama

Summary

Dependable candidate who is successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Server

Baumhower's Victory Grille
05.2023 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Cashier

Dunkin Donuts
01.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

High School Diploma -

Heritage Christian Academy
Bessemer, AL
05.2022

Skills

  • Food Inspection
  • Beverage Preparation
  • Daily Specials Memorization
  • Safe Food Handling
  • Table Bussing
  • Order Management
  • Food Delivery
  • Guest Engagement
  • Supply Restocking
  • Food Running
  • Sales Techniques
  • High-Volume Dining

Timeline

Server

Baumhower's Victory Grille
05.2023 - 07.2023

Cashier

Dunkin Donuts
01.2020 - 02.2021

High School Diploma -

Heritage Christian Academy

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Troy Watkins