Summary
Overview
Work History
Education
Skills
Timeline
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Troyette Hypolite

Saint Martinville,LA

Summary

Proven Medical Receptionist with a track record of enhancing patient satisfaction and streamlining front desk operations at Gifted Hearts. Skilled in appointment scheduling and medical terminology, coupled with exceptional telephone etiquette. Demonstrates a commitment to maintaining confidentiality and fostering trust, significantly improving patient care efficiency.

Overview

14
14
years of professional experience

Work History

Medical Receptionist

Gifted Hearts
01.2023 - Current
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Medical Receptionist

Maison De Lafayette
03.2019 - 01.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Certified Nursing Assistant

Camelot Of Broussard
03.2010 - 03.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

High School Diploma -

St. Martinville Senior High School
Saint Martinville, LA
05.2004

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology

Timeline

Medical Receptionist

Gifted Hearts
01.2023 - Current

Medical Receptionist

Maison De Lafayette
03.2019 - 01.2023

Certified Nursing Assistant

Camelot Of Broussard
03.2010 - 03.2019

High School Diploma -

St. Martinville Senior High School

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Troyette Hypolite