Troy Jordan Sr
West Haven
Summary
Compassionate Mental Health Support Worker with extensive experience at Yale New Haven Health System, skilled in crisis intervention and psychosocial rehabilitation. Proven ability to enhance patient well-being through effective de-escalation techniques and life skills coaching, fostering a supportive environment that promotes recovery and personal growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
Yale New Haven Health System
04.2016 - Current
- Provided compassionate support to individuals experiencing mental health challenges.
- Assisted in developing personalized care plans tailored to patient needs.
- Facilitated group therapy sessions to promote peer support and engagement.
- Monitored patient progress, documenting changes and reporting to healthcare team.
- Implemented safety protocols and crisis intervention strategies effectively.
- Educated patients on coping strategies and available resources for recovery.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care.
Psychiatric Technician
Stamford Health
Stamford, CT
04.2020 - 02.2023
- Monitored patient behavior and reported changes to nursing staff to ensure timely interventions.
- Assisted in developing and implementing individualized care plans to support patient recovery.
- Facilitated therapeutic group activities, promoting social interaction and coping skills among patients.
- Collaborated with interdisciplinary teams to assess patient needs and adjust treatment approaches accordingly.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
Clinical Technician
Yale New Haven Hospital Saint Raphael Campus
New Haven, CT
04.2009 - 04.2016
- Performed routine laboratory tests and procedures to ensure accurate patient diagnostics.
- Assisted in maintaining equipment and inventory, ensuring operational readiness at all times.
- Collaborated with healthcare teams to support patient care initiatives and improve service delivery.
- Trained new clinical staff on protocols, equipment usage, and safety procedures for optimal performance.
- Streamlined lab processes, enhancing workflow efficiency and reducing turnaround times for test results.
Mental Health Support Worker
St Vincent’s Medical Center
Bridgeport, CT
02.2004 - 08.2015
- Participated in training workshops to enhance skills in mental health support services.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
Education
No Degree -
Housatonic Community College
Bridgeport, CTSkills
- Medication monitoring
- Social skills training
- Self-care techniques
- Psychosocial rehabilitation
- De-escalation techniques
- Suicide prevention
- Anger management
- Boundary setting
- Life skills coaching
- Peer support
- Crisis intervention
- Behavioral management
- ADL assistance
- Patient support
- Confidentiality
Affiliations
Peer Support specialist for the Yale New Haven Hospital system
Certification
cpr certified
cpi certified
cpr / bls certified
cna certification
Timeline
Psychiatric Technician
Stamford Health
04.2020 - 02.2023
Mental Health Support Worker
Yale New Haven Health System
04.2016 - Current
Clinical Technician
Yale New Haven Hospital Saint Raphael Campus
04.2009 - 04.2016
Mental Health Support Worker
St Vincent’s Medical Center
02.2004 - 08.2015
No Degree -
Housatonic Community College