TROY L. GARDNER
West Oaks Hospital
Houston,TX
1
Certification
16
years of professional experience
Results-driven professional with substantial experience in admissions coordination and proven ability to streamline application processes for patient and family. Proven ability to enhance team collaboration, and adapt to dynamic environments. Known for strong organizational skills, effective communication with internal and external clients, and proficient at fostering collaborative environments, adapting to changing needs, and ensuring seamless intake experiences. Skilled in admissions processes, data management, and relationship building, consistently contributing to overall team success.
Work History
Sr. Admissions Coordinator
7 Months- Communicated with providers, families, and staff to resolve scheduling and intake issues.
- Complete mental health warrant / OPC packet requests to submit to courts
- Maintained electronic records, updating patient status and admission details in real time.
- Verify patient benefits using discovery systems (THMP, Innovalon, OneSource, Waystar)
- Streamlined intake workflows to improve coordination between admissions, nursing, and business office teams.
- Resolved admission discrepancies by clarifying information with insurers, providers, and internal departments.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
- Assisted families and referral sources with intake questions, placement updates, and admission requirements.
Sr. Admissions Coordinator
2 Years 7 Months- Generate insurance verification and precertification reports daily; follow up with case management and insurance verification departments to resolve outstanding items
- Provide cost estimates to patients and physicians as requested, in advance of admission, transfer, and program changes.
- Enter appropriate notes, insurance and demographic for all patient encounters into HIS (Epic)
- Coordinated patient admissions, verifying demographic and insurance information for accurate registration.
- Scheduled intake appointments and guided patients through behavioral health admission requirements.
- Reviewed referral packets, ensuring complete documentation before clinical evaluation or transfer acceptance.
- Monitored admissions queue, prioritizing urgent cases and supporting smooth patient flow.
- Conducted comprehensive analysis of applicant data to identify trends and inform strategic planning.
- Assist unhoused patients with social services, housing resources
- Collaborate with in-house courts and partner facilities to verify and submit mental health EDO/OPC documentation and coordinate bed allocation.
- Completed inpatient admission process in accordance with federal and state laws
Team Manager – Field Operations
2 Years 5 Months- Facilitated weekly strategy meetings to align field operations with business and compliance needs.
- Oversaw staffing and payroll processing for 30+ employees, applying knowledge of employment law, insurance benefits, and tax code to keep operations compliant.
- Onboarded and trained new site supervisors across multiple locations, ensuring adherence to company service standards through regular monitoring during site visits.
- Coordinated with local governments and public health departments to secure testing site locations while maintaining professional, service-focused communication with the public.
Pharmacy Technician Lead
2 Years- Led team of 8–10 pharmacy technicians, ensuring accuracy and professionalism in high-volume, patient-facing environment.
- Collaborated with insurance representatives to expedite claims processing and resolve billing discrepancies.
- Communicated with prescribers to verify dosages, refill authorizations, and patient information, and maintained accurate records for controlled substances.
- Verified dosages, refill authorizations, and patient information with prescribers while maintaining accurate records for controlled substances.
Unit Coordinator
8 Years 2 Months- Directed daily operations for 64-bed unit, leading 15+ employees across two departments to ensure smooth administrative functioning.
- Achieved appropriate patient flow by coordinating admissions, transfers, and discharges, and by maintaining accurate patient records and physician-of-record information.
- Facilitated weekly department head meetings to review current census, coordinate admissions/discharges, and address residents' Medicaid applications.
- Acted as the first point of contact for patients, physicians, and visitors, identifying and resolving operational concerns independently or by escalating to management.
Education
BBA - Business Administration and Management
- Honor Roll
- National Society of Leadership and Success
- Dean's List [SPRING 2026]
Skills
Insurance verification
Financial counseling
Medicaid eligibility
Charity care applications
HIS systems expertise
Case Management Coordination
Admissions oversight
Project planning
Cash Handling Policy Compliance
Program marketing
AIDET Patient Communication
Data Analysis
Certification
- CAPM – Certified Associate in Project Management
- APM – Agile Project Management Certification.
Timeline
Sr. Admissions Coordinator
West Oaks Hospital
04.2026 - CurrentRead More
Sr. Admissions Coordinator
UT Health Behavioral Sciences Center
09.2023 - 04.2026Read More
Team Manager – Field Operations
Curative Inc
03.2021 - 08.2023Read More
Pharmacy Technician Lead
Empower Pharmacy
03.2019 - 03.2021Read More
Unit Coordinator
Memorial Hermann Hospital
01.2011 - 03.2019Read More
University of Houston-Downtown
BBA from Business Administration and Management
Read More