Troy N. Newman
Carl Junction,Mo
Summary
Resourceful problem solver bringing over 10 years of sales and customer service experience in the automotive industry, who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. A sales professional committed to balancing companies KPI's, CSI's and Goals while helping all customers find a satisfactory solutions.
Overview
14
14
Years of professional sales experience
5
5
Years of Sales Management
Work History
General Sales Manager
Russ Darrow Mazda
Greenfield, WI
11.2017 - 12.2022
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
General Sales Manager
Napleton Nissan
St. Louis, MO
12.2014 - 11.2017
- Meet with sales and finance managers to establish monthly and yearly goals and objectives for unit sales, gross profits, expenses and operating profit
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
Sales Manager/Asst. F&I Manager
Jay Hatfield Chevrolet
Columbus, KS
10.2012 - 12.2014
- Facilitated new-vehicle pre-delivery with the service manager to ensure prompt reconditioning on vehicles before making it available to the public.
- Addressed customer complaints to ensure high level of customer satisfaction.
- Supported sales team members to drive growth and development as well as helped create a system that ensured ongoing sales training, including daily sales meetings.
Sales Associate
Roper Kia
Joplin, MO
09.2009 - 10.2012
- Helped customers find specific products, answered questions and offered product advice.
- Salesman of the month 8 separate months while on the sales floor including first full month I was on the floor.
- Kept up to date certification with manufacture on new and used certified vehicles
Detective/Chief of Police
City Of Galena
Galena, KS
07.2000 - 08.2009
- Forensic Interviewer for physically and sexually abused children as well as sexual predators
- Certified trainer on shaking baby syndrome as well as drug and alcohol fetal syndrome. National trainer for LVNR, ground fighting techniques, and control & defensive tactics
- Taught classes on the effects of shaking babies and alcohol to colleges, high schools and at risk youth camps.
United States Navy
San Diego, CA
06.1992 - 06.2000
Education
Diploma & Certification for the State of - Law Enforcement
03.2001
High school diploma or GED - Basic Studies
06.1992
Some College (No Degree) - Counseling and Biblical Studies
Skills
- Goal Setting
- Marketing Support
- Customer Service and Retention
- Sales Development
- Sales Planning and Implementation
- Training and Coaching
- Team Development
- Leadership and Team Building
- Employee Motivation
- Staff Training
- Employee Coaching
- Sales Leadership
- Dealership Operations
Timeline
General Sales Manager - Russ Darrow Mazda
11.2017 - 12.2022
General Sales Manager - Napleton Nissan
12.2014 - 11.2017
Sales Manager/Asst. F&I Manager - Jay Hatfield Chevrolet
10.2012 - 12.2014
Sales Associate - Roper Kia
09.2009 - 10.2012
Detective/Chief of Police - City Of Galena
07.2000 - 08.2009
- United States Navy
06.1992 - 06.2000
KLETC Kansas Law Enforcement Training Center - Diploma & Certification for the State of, Law Enforcement
Galena High School - High school diploma or GED, Basic Studies
Ozark Christian College - Some College (No Degree), Counseling and Biblical Studies
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