MARGIEV CLANCY
Las Vegas
Summary
Hardworking Customer Service Representative with 11 years of experience working with medical, dental and banking and a little bit of hospitality experience. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Remote Customer Service Associate I
Gidewell Dental Laboratories
11.2020 - Current
- Tracked package shipments to ensure timely delivery.
- Responded to calls from dental offices, providing pricing for fabricated materials.
- Verified reasons for remake cases to maintain quality standards.
- Scheduled FedEx pickups to facilitate efficient logistics.
Customer Service Representative
C3CustomerContactChannels Inc.
07.2020 - 11.2020
- Educated customers about product options to exceed their experience.
- Served multiple customers simultaneously in a stressful environment.
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
- Explained their policies and procedures to clients based on their needs.
VIP Guest Services
El Cortez Hotel And Casino
10.2019 - 06.2020
- Coordinated responses to guest needs through collaboration with housekeeping, room service, and maintenance.
- Organized efficient turnover of vacated rooms with housekeeping staff to ensure timely check-ins.
- Consulted customers to identify preferences and recommend suitable products.
- Managed reservations for guests, ensuring accuracy and confirmation.
- Secured guest valuables in hotel safes to prevent damage or loss.
- Developed a scheduling strategy for customer follow-up calls to maintain consistent communication.
- Delivered exceptional customer service across various account management scenarios.
- Adhered to regulations regarding fair debt practices and privacy compliance.
Customer Service Representative
Sun Life Financial
10.2016 - 01.2019
- Explained their policies and procedures to clients based on their needs.
- Conducted thorough investigations on complex claims to ensure compliance with company policies.
- Facilitated communication between clients and insurance providers to resolve disputes effectively.
- Managed claim evaluations by gathering necessary documentation and analyzing coverage details.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Collections Representative
Microsourcing
07.2015 - 08.2016
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Increased customer satisfaction by negotiating within a reasonable amount.
Credit Card Fraud Specialist
JP Morgan Chase & Co
05.2015 - 07.2015
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Investigates unusual charge from the credit card.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
Collections Associate
Convergys
05.2014 - 05.2015
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Accepted and processed customer payments through credit cards and checks, checking for validity Acknowledged customer issues and resolved their problems quickly and efficiently.
Education
Bachelor of Arts - Mass Communication
Notre Dame of Dadiangas University
Philippines03-2014
Skills
- Effective communication
- Optimistic mindset
- Customer engagement
- Effective problem resolution
- Strategy
- Understanding Customer Needs
- Product knowledge
LANGUAGES
English
Timeline
Remote Customer Service Associate I
Gidewell Dental Laboratories
11.2020 - Current
Customer Service Representative
C3CustomerContactChannels Inc.
07.2020 - 11.2020
VIP Guest Services
El Cortez Hotel And Casino
10.2019 - 06.2020
Customer Service Representative
Sun Life Financial
10.2016 - 01.2019
Collections Representative
Microsourcing
07.2015 - 08.2016
Credit Card Fraud Specialist
JP Morgan Chase & Co
05.2015 - 07.2015
Collections Associate
Convergys
05.2014 - 05.2015
Bachelor of Arts - Mass Communication
Notre Dame of Dadiangas University
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