Troy'vea Thomas
Missouri City,TX
Summary
Reliable and adaptable professional with experience in the food and beverage industry. Known for strong problem-solving skills and positive guest interactions, dedicated to delivering outstanding customer service and enhancing team efficiency.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Server
Johnny Tamales
Missouri City, TX
03.2026 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Coordinated dining room activities to optimize workflow and enhance guest experience.
- Trained new staff on menu knowledge and service standards for consistent quality.
- Monitored inventory levels, assisting in timely restocking of supplies and ingredients.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Bartender
Fire & Ice
Rosenberg, TX
07.2022 - 11.2025
- Crafted and served diverse beverage menu, ensuring high-quality customer experience.
- Managed bar inventory, reducing waste through efficient stock rotation practices.
- Trained new staff on cocktail preparation and customer service standards.
- Developed seasonal drink specials, enhancing menu appeal and driving sales.
- Provided exceptional customer service, resulting in increased repeat patronage.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
Tutor
Eye Level Learning Centers
Richmond, TX
08.2023 - 08.2025
- Developed customized lesson plans tailored to individual student needs and learning styles.
- Facilitated engaging tutoring sessions that promoted critical thinking and problem-solving skills.
- Monitored student progress, providing timely feedback and adjusting strategies to enhance understanding.
- Collaborated with parents to discuss student performance and recommend additional resources or support.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Cashier Team Lead
Chipotle
Sugar Land, TX
06.2020 - 07.2022
- Oversaw daily operations of cash handling and register management.
- Trained and mentored new cashiers on procedures and customer service standards.
- Implemented efficient workflows to enhance speed and accuracy during peak hours.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Monitored inventory levels at the front line to reduce waste and shortages.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
Education
Associate of Science -
South College
06-2027
High School Diploma -
Dulles High School
Sugar Land, TX05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Team collaboration
- Allergy awareness
- Shift management
- Calm demeanor
- Positive and professional
- Positive guest interactions
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- Multitasking Abilities
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Server
Johnny Tamales
03.2026 - Current
Tutor
Eye Level Learning Centers
08.2023 - 08.2025
Bartender
Fire & Ice
07.2022 - 11.2025
Cashier Team Lead
Chipotle
06.2020 - 07.2022
Associate of Science -
South College
High School Diploma -
Dulles High School