Troy Walker
Board Certified Hearing Care Professional
Wichita Falls,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Hearing Care Professional
Connect Hearing
Wichita Falls, TX
12.2017 - Current
- Took over Hearing Practice in '17 and provided immediate impact with sales increase of 100% over 2 year period
- Collaborated with multidisciplinary team of healthcare professionals to provide comprehensive care and support for patients with hearing loss, including sales of Hearing Instruments, when appropriate
- Educated patients and their families on hearing conservation techniques, communication strategies, and proper use and maintenance of hearing aids to optimize their hearing health and overall quality of life
- Implemented and managed hearing rehabilitation programs, including auditory training and counseling sessions, to help patients adapt and improve their hearing abilities, ensuring optimal outcomes and patient satisfaction.
Operations Management
Hearing Aid Express
Wichita Falls, TX
08.2006 - 12.2017
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Proactively identified and solved complex patient problems impacting operations management and business directions.
- Managed flow, operations and management services for over 15 offices and 40 employees across Texas
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on meeting and exceeding company KPI's
- Enabled sales operations to run smoothly through effective management of department's workflows and processes
- Interacted regularly with employees and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
Education
Education - Music
Midwestern State University
Wichita Falls, TX 09.1995 - 12.2001
Skills
Medical Sales Professional
Hearing Aid Fitting ProfessionalPatient Satisfaction ProfessionalAccount Management
Detailed-Oriented
Problem-Solving
Certification
BC-HIS, National Board Certified Hearing Specialist
Timeline
Hearing Care Professional
Connect Hearing
12.2017 - Current
Operations Management
Hearing Aid Express
08.2006 - 12.2017
Education - Music
Midwestern State University
09.1995 - 12.2001