Truc Luu
Love, Makoto
Manassas,VA
7
years of professional experience
Dedicated and detail-oriented employee with over four years of experience in the food and beverage industry, paired with over seven years in customer service-based occupations. Skilled in delivering exceptional customer service and managing a fast-paced high-volume environment. Committed to building a strong foundation with coworkers to maximize productivity and ensure a positive work environment.
Work History
Server
2 Years- Acknowledged guests with dietary restrictions, allergies, and foodintolerances to collaborate with kitchen staff to ensure the safety of guests and deliver quality food.
- Acknowledged guests with dietary restrictions, allergies, and food
intolerances to collaborate with kitchen staff to ensure the safety of guests and deliver quality food. - Suggested menu options tailored to guest preferences to enhance dining experience.
- Provided excellent customer service to ensure satisfaction.
- Resolved complaints promptly and professionally.
- Set tables and maintained clean, organized dining areas.
Assistant Manager
2 Years- Oversaw day-to-day operations, ensuring client satisfaction through exceptional customer service.
- Assisted in inventory management and restocking, contributing to profitability and waste reduction.
- Addressed and resolved customer questions and concerns, enhancing overall client experience.
- Count register drawers and prepare daily bank deposits
- Answer any incoming phone calls regarding appointments and questions/concerns
- Set up promotional displays and restocked products to enhance customer engagement and sales.
- Gained strong foundation in customer service, team collaboration, and task prioritization
Server
1 Year 5 Months- Greet customers with a positive attitude and smile
- Provide adequate answers and/or recommendations to any questions from the customer by having strong knowledge of the menu
- Maintained a clean and organized work area, including dining tables, food stations, and utensils, to uphold high sanitation standards
- Accurately record any allergies or food intolerances that a customer may have
- Taking accurate food and drink orders using Toast POS system
- Ensuring delivery of meals to customer in a timely manner
- Process all cash and card payments using Toast POS system
- Trained various new team member positions of host/hostess, food runner, and server
Server/Bartender
1 Year 10 Months- Provide menu and recommend food and drink options based on customer queries
- Training new server team members
- Check back to ensure customers are satisfied with all food items
- Accurately record and submit each guest's food order to the kitchen staff
- Serve various food and beverage orders to customers
- Help inventory and order supplies and stock for the bar
- Demonstrate a strong sense of urgency to serve multiple customers in a fast-paced environment
- Process payments using Toast POS System
Guest Advocate
7 Months- Supported all lanes of checkout during peak shopping hours
- Collaborated with other staff to increase efficiency during peak hours
- Manage checkout area during peak sales seasons
- Completed sales orders in-person and online
- Created a presentable and welcoming checkout area
- Processed returns and refunds
- Greet customers and assist them as needed
- Manage cash, credit card transactions, and refunds using point-of-sale tills
Education
Advanced Diploma
Associate of Science - Health Sciences
Skills
Point of Sale Systems
Memorization
Detail Oriented
Communication
Time Management
Ability to multitask
Conflict Resolution
Team Player
Customer service
Languages
English, Vietnamese
Timeline
Server
Love, Makoto
10.2024 - CurrentRead More
Assistant Manager
P Nails
10.2022 - 10.2024Read More
Server
Bantam King, Daikaya Group
03.2022 - 08.2023Read More
Server/Bartender
Tasty Crab
05.2020 - 03.2022Read More
Guest Advocate
Target
10.2019 - 05.2020Read More
Virginia Tech
Read More
Unity Reed High School
Advanced Diploma
Read More
Northern Virginia Community College
Associate of Science from Health Sciences
Read More