Trucinder Clark
Clarkston,GA
Summary
A highly professional Customer Service Representative, with extensive experience working in a fastpaced environment, while utilizing exceptional negotiations, troubleshooting, and problem resolution skills, while providing great understanding to customers' needs.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator
One Call
Florida
09.2022 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Virtual Member Service Agent
Broad Path
Atlanta, GA
10.2020 - 08.2022
- Health Insurance Enrollment
- HIPPA Verification
- Payment Processing
- Medical/Pharmacy Claims
- Medical/Pharmacy Authorization
Virtual Customer Service Agent
Conduent
Atlanta, GA
09.2018 - 10.2020
- Oral Communication
- Problem Solving
- Trouble Shooting
- Sales/Billing
- Computer and Analytical Skills
Virtual Customer Service Agent
Amazon.com
Atlanta, GA
10.2017 - 08.2018
- Assisted delivery transporters with accurate destination routes
- Customer assistance with delivery inquiries
- Account Updates/Incident reporting
- Troubleshoot devices that experienced application issues
Call Center Representative
Alorica
Kennesaw, GA
06.2015 - 09.2017
- Data Entry
- Payment Processor
- Account Credit Verifications & Escalations
- High Volume Inbound Calling
Customer Service Representative
Publix Supermarket
Marietta, GA
03.2011 - 06.2015
- Customer Service, Retail Clerk, Opening & Closing Store Mgr., Lottery
Education
Medical Insurance Billing/Coding, Certified Medical Assistant, Phlebotomy
Medix College
DoverDover Business College
DoverExternship
Dover Eye Care
DoverSkills
- Windows 2000 XP
- Microsoft Office
- Windows
- CPT-4
- ICD 9 Coding
- Quick Books
Professional Highlights
- Working Knowledge- Greeting and standard customer service. General administration filing, and phone reception assistance. Comprehensive insurance verifications. Scheduling appointments for new patient care. Customer Needs Recognition.
- Comprehensive-Experienced with Customer service support with recognized strengths in problem solving, basic mathematical skills. Managing daily till operations, which include record keeping of intake and disbursements.
- Proficient-Customer service representation. Staff Management. High Volume Calling.
Training
- Medical Insurance Billing/Coding
- Certified Medical Assistant
- Phlebotomy
Timeline
Scheduling Coordinator
One Call
09.2022 - Current
Virtual Member Service Agent
Broad Path
10.2020 - 08.2022
Virtual Customer Service Agent
Conduent
09.2018 - 10.2020
Virtual Customer Service Agent
Amazon.com
10.2017 - 08.2018
Call Center Representative
Alorica
06.2015 - 09.2017
Customer Service Representative
Publix Supermarket
03.2011 - 06.2015
Medical Insurance Billing/Coding, Certified Medical Assistant, Phlebotomy
Medix College
Dover Business College
Externship
Dover Eye Care