TRUDEYANN CROSSLEY
Philadelphia,PA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Receptionist
Episcopal Community Services (ECS)
Philadelphia, PA
10.2022 - Current
- Collaborated closely with Facilities and Operations to maintain accurate and up-to-date Standard Operating Procedures (SOPs) and effectively manage vendor contracts, accounts, and appointments
- Collaborated with management to improve employee onboarding by revising training materials, incorporating feedback and leading shadowing sessions, resulting in an increase in new hirer proficiency by the end of the first 30 days.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Cultivated a positive and professional image by consistently greeting all visitors, participants, and vendors with a warm and helpful demeanor
Assistant Group Supervisor
Gemma Services (formerly Silver Springs Martin Luther School/theVillage)
Philadelphia, PA
01.2018 - 06.2020
- Maintained comprehensive child records by documenting daily observations, activities, daily attendance, and other internal communication with staff, parents, and teachers
- Developed and implemented engaging weekly lesson plans aligned with the center's curriculum, ensuring age-appropriateness and individualization
- Actively participated in professional development by attending staff meetings, parent events, in-house trainings, and external workshops/conferences
- Mentored and supported classroom staff by assisting in the training of assistants, floaters, volunteers, and new hires
- Demonstrated a strong understanding of child development best practices by adhering to all policies outlined in the parent, staff, and policy manuals
Administrative Assistant
J.W. Catharine Elementary School
Philadelphia, PA
09.2013 - 06.2018
- Managed executive communication effectively by handling incoming and outgoing calls, prioritizing correspondence, and composing professional communications
- Provided exceptional customer service by warmly welcoming visitors, answering phone calls, and maintaining a well-organized and inviting front reception area
- Streamlined administrative processes by organizing files, developing spreadsheets, and efficiently managing document workflows (faxing, scanning)
- Improved accuracy and efficiency by establishing and maintaining detailed administrative and procedural processes
- Ensured timely and accurate information dissemination by sorting and distributing incoming mail to the appropriate departments
- Supported recruitment efforts by preparing engaging job vacancy announcements to attract and hire qualified staff
- Enhanced staff and client knowledge by overseeing training programs focused on relevant federal, state, and local regulations and requirements
Education
Bachelor's degree - Business Science with a Human Resource Management Certificate
University of Phoenix-Online Campus
Phoenix, AZ08.2022
Skills
- Administrative support
- Scheduling and calendar management
- Project management
- Training and coaching
- Inventory systems
- Quality assurance
- Workflow optimization
- Spreadsheet management
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
Timeline
Administrative Assistant/Receptionist
Episcopal Community Services (ECS)
10.2022 - Current
Assistant Group Supervisor
Gemma Services (formerly Silver Springs Martin Luther School/theVillage)
01.2018 - 06.2020
Administrative Assistant
J.W. Catharine Elementary School
09.2013 - 06.2018
Bachelor's degree - Business Science with a Human Resource Management Certificate
University of Phoenix-Online Campus