Trudi Brothers
Roanoke,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Challenge Manufacturing
Northlake
08.2022 - Current
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Planning and scheduling of outbound shipments to meet customers requirements.
- Developed strong customer relationships to encourage repeat business.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Monitored the progress of production activities to ensure on-time delivery of products.
- Worked closely with suppliers to ensure timely delivery of materials and components needed for production.
- Coordinated production resourcing to streamline planning, development, manufacturing, and sales processes.
Certified Pilates Instructor
Teague Classical Pilates
Agoura Hills, CA
12.2020 - 08.2022
- Assisted in marketing activities such as open house events or new member orientations.
- Communicated professionally with management regarding scheduling changes or special requests from clients.
- Scheduling for all client private lessons, semi-private lessons and group classes.
- Adhered to all health club policies and procedures when interacting with members and clients.
- Encouraged clients to reach their personal goals while providing support throughout the process.
- Finding prospects for the studio and enrolling in monthly memberships, while engaging in additional sales of private or semi-privare lessons.
Personal Assistant
source naturals
Calabasas, CA
03.2018 - 06.2021
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Maintained confidential files related to personnel records or other sensitive information.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Organized travel arrangements, including flights, accommodations, and transportation.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Processed invoices related to business expenses incurred by the executive team.
- Performed calendar management and scheduling of appointments for the executive.
- Managed household inventory and maintenance schedules.
Head Lifeguard
Romulus Athletic Center
Romulus, MI
01.2013 - 03.2018
- Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Organized periodic drills to test readiness levels for responding to emergencies.
- Attended monthly meetings with management team members to discuss goals for upcoming season.
- Communicated effectively with patrons regarding rules, regulations, and policies related to swimming activities.
- Assisted with planning and implementation of special events held at the aquatic facility.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Coordinated scheduling of shift rotations amongst lifeguard staff members to ensure adequate coverage at all times.
- Reviewed accident reports from subordinate staff members to identify trends or potential issues at the aquatic facility.
Education
Social Work
Wayne State University
Detroit, MISkills
- Scheduling
- Inbound and Outbound Calling
- Client Relations
- Clerical Support
- Multi-Task Management
- Courteous demeanor
- Active Listening
- Conflict Resolution
Certification
- Certified Pilates Teacher
Timeline
Customer Service Representative
Challenge Manufacturing
08.2022 - Current
Certified Pilates Instructor
Teague Classical Pilates
12.2020 - 08.2022
Personal Assistant
source naturals
03.2018 - 06.2021
Head Lifeguard
Romulus Athletic Center
01.2013 - 03.2018
- Certified Pilates Teacher
Social Work
Wayne State University
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