Trudiann Edmondson
West Hempstead,NY
Summary
Organized service representative with more than ten years experience in customer relations care. Adept at advocacy and education with commitment to efficiency. Skilled at being coordinate in busy offices and maintaining professionalism in stressful situations.
Overview
19
19
years of professional experience
Work History
Front Desk Specialist
Medix Staffing/ Advanced Urology Centers of New York
Bethpage, NY
08.2022 - Current
- Handling incoming and outgoing correspondence
- Providing administrative and patient support to clients and internal staff
- Sorting and distributing post
- Conveying information verbally and via email
- Copy, file and maintain paper or electronic documents and records.
Patient Access Representative
Northwell Health System
Melville, NY
01.2017 - 10.2021
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics and insurance information to register patients in computer system
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Patient Service Representative
Advantage Care Physicians
Melville, NY
06.2015 - 12.2016
- Checked daily doctor schedules and verified insurance
- Scheduled patient appointment and procedures
- Answered patient questions and fielded complaints to resolve issues.
Client Relations Specialist
Cablevision
Jericho, NY
04.2005 - 06.2014
- Assisted with providing daily leadership and helped to train staff on Customer & Quality Relations Assurance operating procedures and company services
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors
- Maintained up-to-date knowledge of product and service changes.
Education
Health Information Technology -
Nassau Community College
High School Diploma -
Malverne Senior High School
Malverne, NY06.2002
Skills
- Insurance company knowledgeable
- Appointment scheduling
- Payment processing
- Regulatory compliance
- Ability to monitor
- Patient information collection
- Insurance Verification
- Epic
- EMR Systems
- Medical Scheduling
- Customer service
- Medical Records
- Medical Billing
- ICD-10
- Hospital Experience
- Medicare
- Call center
- Microsoft Office
- Managed care
- English
- CPT Coding
- ICD-9
- HIPAA
Timeline
Front Desk Specialist
Medix Staffing/ Advanced Urology Centers of New York
08.2022 - Current
Patient Access Representative
Northwell Health System
01.2017 - 10.2021
Patient Service Representative
Advantage Care Physicians
06.2015 - 12.2016
Client Relations Specialist
Cablevision
04.2005 - 06.2014
Health Information Technology -
Nassau Community College
High School Diploma -
Malverne Senior High School