TRUDY BENGEL
Mullica Hill,NJ
Summary
Dynamic small business owner with a proven track record at K&C Cleaning Solution Services, excelling in customer relations and operational efficiency. Cultivated strong client relationships, enhancing satisfaction and loyalty. Skilled in training teams and negotiating contracts, achieving significant cost reductions while fostering a collaborative workplace culture.
Overview
6
6
years of professional experience
Work History
Owner
K&C Cleaning Solution Services
03.2019 - Current
- Oversaw daily business functions.
- Cultivated robust client relationships leading to repeat business.
- Supervised daily operations, guaranteeing accurate and efficient task completion by team members.
- Enhanced customer satisfaction through streamlined business processes.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- .
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Social Worker/ Human Services
Camden County College
Blackwood, NJ05.2016
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Accomplishments
As the owner of K&C CLEANING SOLUTION SERVICE’S, I have been awarded the FAVE AWARD from the Nextdoor App , 4 years in a row starting from 2020 until present . I have a Business Page on that Website from which the majority of my customers are from that app as well as word-of-mouth .. I take great pride in my business as well as my impeccable skill set along with meeting the goals of my customers, making sure they are completely satisfied & stress-free for making their decision to hiring my cleaning company to come into their home.
Timeline
Owner
K&C Cleaning Solution Services
03.2019 - Current
Social Worker/ Human Services
Camden County College