Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
Generic

Trudy Boggs

Cleveland,GA

Summary

Dynamic Certified Medical Assistant with extensive experience at NGPG Neurology, excelling in patient-focused care and clinical documentation support. Proven ability to manage medical supply inventory and maintain safety compliance, while demonstrating exceptional problem-solving skills and compassion in high-pressure environments. Committed to delivering quality healthcare and enhancing patient experiences.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

NGPG Neurology
Gainesville, GA
10.2022 - Current
  • Efficiently labeled and collected urine samples for drug screens and analyses.
  • Maintained quality control during specimen preparation, ensuring decontamination and accurate temperature logging.
  • Monitored medical supply inventory, ordering from multiple labs while adhering to expiration dates.
  • Facilitated diagnostic testing by accurately packaging biological specimens for laboratory analysis.
  • Enhanced patient comfort and safety through proper positioning during examinations.
  • Established accounts with GeneDx and Invitae to optimize genetic testing procedures.
  • Collaborated with IT to improve documentation workflows and integrate systems for GeneDx and Invitae.
  • Reviewed lab results for accuracy, promptly notifying physicians of any irregularities.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Incorporated outside lab result records into charts and EHR.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing for genetic testing, as well as billing trailers from Quest and LabCorp.
  • Provided support to physicians during consultations, and recommended specialty testing as appropriate.

Owner/Operator

All Seasons Lawncare
Cleveland, GA
04.2015 - Current
  • Cultivated strong customer relationships through active listening and effective inquiry skills.
  • Delivered exceptional customer service to clients and team members.
  • Negotiated contracts with clients for products and services provided by company.
  • Ensured compliance with local laws, regulations, and company policies.
  • Managed daily business operations, including staff, sales, inventory, and accounting.
  • Monitored inventory levels and placed orders to maintain optimal stock.
  • Engaged customers in conversation to assess needs and requirements effectively.

Certified Medical Assistant

NGPG Neurosurgery
Gainesville, GA
08.2021 - 10.2022
  • Assisted in minor surgical procedures, including suturing lacerations and removing stitches under physician direction.
  • Supported physicians during consultations by accurately recording patient histories and documenting treatment plans.
  • Scheduled patient appointments and follow-up visits to optimize clinic efficiency.
  • Ensured proper functionality of all equipment before use during patient examinations and treatments.
  • Administered wound dressings and treatments per physician instructions to promote healing.
  • Monitored, documented, and assessed vital signs for patients in outpatient settings.
  • Interviewed patients to gather information, record medical histories, and confirm visit purposes.
  • Educated patients on medications, procedures, and physician instructions to enhance understanding.

Certified Medical Assistant

Garrett Family Medicine
Demorest, GA
01.2014 - 08.2021
  • Greeted and logged in patients upon arrival at office or clinic.
  • Performed general office duties, including answering phones and scheduling appointments.
  • Maintained inventory of pharmaceutical products, lab supplies, and medications.
  • Recorded patient medical histories, vital statistics, and test results accurately.
  • Obtained medical information through patient interviews while measuring vital signs.
  • Authorized medication refills and provided prescription information to pharmacies.
  • Prepared and administered immunizations and medications as directed by physician.
  • Assisted physicians during examinations by providing instruments and materials.

Certified Medical Assistant

Habersham Medical Center / Habersham Family Practice
Demorest, GA
08.2011 - 01.2014
  • Habersham Family Practice was abolished when Garrett Family Medicine was opened in 2014.

Certified Medical Assistant

The Longstreet Clinic
Gainesville, GA
09.2009 - 08.2011
  • Performed CMA duties.

Certified Medical Assistant

Habersham Medical Center / Mount Yonah Family Practice
Cleveland, GA
06.2008 - 09.2009
  • Left this practice to work for TLC.

Customer / Sales and Service Rep

Alltel / Windstream
Cornelia, GA
03.2000 - 12.2007
  • Confer with customers via phone or in person to provide information about products or services, enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customer related issues.
  • Determine charges for services requested, collect deposits, payments or make payment arrangements.
  • Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting customer billing.
  • Solicit sales of new additional services and products.
  • Complete contract forms, prepare change of address records, or issue discontinuance orders.
  • Receive and post payments, perform daily balance sheets prepare deposits.

Telecommunications Officer II

White County E911
Cleveland, GA
03.1996 - 03.2000
  • Received non-emergency calls and advised on situation or transferred callers to proper department.
  • Received emergency calls and dispatched appropriate emergency personnel to emergency location, while ascertaining further information for responding units as to the nature of emergency.
  • Kept caller on the phone advising proper course of action, CPR instructions, calming caller and documenting their condition until emergency units arrive.
  • Documented caller name and contact information.
  • Entered call information into record database, maintains logs of calls and units dispatched.
  • Stayed up to date on emergency activity and units dispatched recording all radio traffic.
  • Prioritizing simultaneous emergency situations.
  • Monitored emergency vehicles and law enforcement personnel on duty during shift.
  • Submitted call logs or recordings to law enforcement and legal officials as necessary.
  • Testified in court when required.
  • Monitored Cleveland Police Dept, Helen Police Dept, White County Sheriff's Office, EMS and Fire Dept.
  • Communicating clearly and effectively while paying close attention to details, remaining calm during crisis situations.
  • Worked quickly, efficiently, effectively while being analytical and with strong problem solving skills.
  • Knowledge of law enforcement codes and terminology, medical codes and terminology displaying ability to use radio dispatch.
  • Demonstrated mental and emotional strength when dealing with stressful situations.
  • Shift supervisor, GCIC (Georgia Crime Information Center) TAC (Terminal Agency Coordinator) for our agency. Ensuring that all policies and procedures were documented and trained agency personnel.
  • Taught public safety in the White & Lumpkin County Schools. Volunteer for the law enforcement academy held each summer for kids who wanted to attend.
  • Operated Computer Assisted Dispatch system, radio dispatch and EMD (Emergency Medical Dispatch) certified.

Cleaning Service

Trudy's Cleaning Service
Cleveland, GA
05.1992 - 07.1996
  • Maintained strong client relationships, acquiring all accounts through word-of-mouth referrals.
  • Managed purchasing, billing, and employee payroll for operational efficiency.
  • Oversaw inventory and supplies to ensure timely availability of materials.
  • Executed daily duties with accuracy and efficiency.
  • Cleaned residential houses and commercial buildings to uphold quality standards.

Education

Medical Assisting -

North Georgia Technical College
Clarkesville, GA
06.2008

Skills

Patient-focused care

  • Venipuncture and phlebotomy
  • Specimen collection and processing
  • Laboratory testing
  • Infection control
  • Safety compliance
  • Inventory management
  • Medical billing and coding
  • Problem-solving skills
  • Attention to detail
  • Team collaboration
  • Multitasking and organization
  • Time management
  • Clinical documentation support
  • Immunization administration
  • Electrocardiography (EKG)
  • Calm under pressure
  • Compassionate care
  • Certified in basic life support (BLS)
  • Telephone etiquette
  • Customer service excellence
  • Effective communication skills
  • Business ownership experience
  • Preceptorship involvement
  • Advisory committee participation
  • Curriculum development

Accomplishments

  • Honor Graduate
  • Dean's List
  • Voted best Medical Assistant of Habersham County
  • Member of the AAMA Georgia State Society

Affiliations

I enjoy camping, hiking with my dogs, hunting and spending quality time with my family and entertaining friends.

Certification

AAMA Certification ID: 2411737

References

References available upon request.

Timeline

Certified Medical Assistant

NGPG Neurology
10.2022 - Current

Certified Medical Assistant

NGPG Neurosurgery
08.2021 - 10.2022

Owner/Operator

All Seasons Lawncare
04.2015 - Current

Certified Medical Assistant

Garrett Family Medicine
01.2014 - 08.2021

Certified Medical Assistant

Habersham Medical Center / Habersham Family Practice
08.2011 - 01.2014

Certified Medical Assistant

The Longstreet Clinic
09.2009 - 08.2011

Certified Medical Assistant

Habersham Medical Center / Mount Yonah Family Practice
06.2008 - 09.2009

Customer / Sales and Service Rep

Alltel / Windstream
03.2000 - 12.2007

Telecommunications Officer II

White County E911
03.1996 - 03.2000

Cleaning Service

Trudy's Cleaning Service
05.1992 - 07.1996

Medical Assisting -

North Georgia Technical College

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