Trudy Ann Lewin
Kingston
Summary
Dynamic Customer Service Representative with proven expertise at Murray's Food Processing Export Ltd. Excels in customer relations and problem resolution, leveraging CRM tools like Zendesk and Salesforce. Known for delivering exceptional service and fostering positive client experiences while effectively managing time and documentation. Committed to enhancing customer satisfaction and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Raywin Food Processing Ltd.
10.2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service Representative
Murray's Food Processing Export Ltd.
10.2021 - 08.2022
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Customer Relationship Management Tools ( Zendesk, Salesforce)
- Data Entry and Documentation
- Microsoft Office Suite (Excel, Word, Outlook)
- Strong Communication and Time Management SKills
Barista Shift Supervisor
Gamal Agencies Ltd
09.2009 - 10.2011
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Accurately completed end-of-day financial tasks of both cash and card transactions daily.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Summer Intern
American Pool Service Of Orlando
05.2008 - 09.2008
- Answered phones, provided information and took messages.
- Handled and resolved guest inquiries.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
Summer Intern
The University of Technolgy
05.2004 - 08.2007
- Answered phones, provided information and took messages.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Science - Food Service Management
University of Technolgy
Jamaica 01-2008
High School Diploma -
Bridgeport High School
Jamaica 07-2003
Skills
- Time management
- Customer relations
- Multitasking and organization
- Office equipment proficiency
- Document control
- Active listening
- Problem resolution
- Administrative support
- Client relations
- Microsoft Office expertise
- Customer relationship management (CRM)
- Technical support
Certification
Google Project Management
Preventive Control Qualified Individual, International Food Protection Training Institute and Food Safety Preventive Alliance
Better Control Thermal Process, The University of The West Indies Dept of Chemistry
Languages
English
Full Professional
Timeline
Operations Manager
Raywin Food Processing Ltd.
10.2022 - Current
Customer Service Representative
Murray's Food Processing Export Ltd.
10.2021 - 08.2022
Barista Shift Supervisor
Gamal Agencies Ltd
09.2009 - 10.2011
Summer Intern
American Pool Service Of Orlando
05.2008 - 09.2008
Summer Intern
The University of Technolgy
05.2004 - 08.2007
Bachelor of Science - Food Service Management
University of Technolgy
High School Diploma -
Bridgeport High School
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