Trushawn Carter
Douglasville,GA
Summary
Proven leader and effective problem-solver, excelled as Shift Manager at McDonald's Restaurant, enhancing team performance and customer satisfaction. Expert in employee training and mentoring, with a keen focus on optimizing operations and safety. Achieved significant improvements in service quality and workplace morale, leveraging skills in conflict resolution and equipment troubleshooting.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
2019.09 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
Education
Associates Of Science And Health Administration Se - Health Administration Services
Colorado Technical University
Colorado Springs, CO05.2024
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Handling Customer Complaints
- Training and mentoring
- Relationship Building
- Team Development
- Mentoring and Coaching
- Quality Assurance
- Staff Training and Onboarding
- Staff Development
- Payment Processing
- Documentation And Reporting
- Hiring and Recruiting
- Equipment Troubleshooting
- Customer Service
- Problem-Solving
- Active Listening
- Critical Thinking
- Computer Skills
- Coaching and Mentoring
- Team Collaboration and Leadership
- Assigning Work
- Conflict Resolution
- Hiring and Training
- Worker Training
- Continuous Improvement
- Equipment Maintenance
Timeline
Shift Manager
McDonald's Restaurant
2019.09 - Current
Associates Of Science And Health Administration Se - Health Administration Services
Colorado Technical University