Trushella Brooks
Denton,TX
Summary
I aim to obtain a role with an organization that will effectively utilize my customer service and administrative expertise while also allowing me to develop further as a professional. Thrive on building rapport with clients, effective communication, and problem-solving to navigate complex deals. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AppleOne
01.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track interactions, ensuring accurate and timely follow-ups.
- Streamlined processes to enhance service delivery and reduce response times.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Patient Care Technician
Zelano Healthcare LLC
06.2025 - 01.2026
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, enhancing patient comfort and care.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare team to develop and implement care plans.
311 Agent\ Customer Service
City of Dallas
Dallas
09.2023 - 10.2024
- Provides information to the public, customers, or visitors in person, by telephone
- Responds to questions regarding water and sewer accounts, tax bills, library materials/operations, birth and death certificates, various events, activities within the city of Dallas.
- Maintained accurate records of client interactions and transactions.
- Followed established procedures for processing returns, exchanges, and refunds while maintaining high levels of accuracy.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
Account Manager/Customer Service
Public Storage
10.2021 - 01.2023
- Inbound/Outbound with collection calls and customer issues
- Maintain storage maintenance and security.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Ensured compliance with industry regulations when dealing with clients.
- Created comprehensive reports on account performance and presented them to senior management.
- Solicited feedback from customers on their experience with products or services.
- Assist customers with questions and concerns about their accounts or reservations.
- Assist with collecting auction sales and inventory.
- Presented product features and advantages to potential customers during sales meetings.
Warranty Repair Officer
Jostens
Denton
09.2014 - 03.2020
- Administer the examination and assessment of incoming stones to be set in rings
- Handle maintenance and repair of broken stones.
- Analyze orders and any errors in customer invoices.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
Inventory and Quality Control Associate
Walmart
Denton
01.2013 - 01.2014
- Stocking products
- Quality control and auditing of products
- Support team lead with inventory control
- Data entry of all daily stock receiving and invoicing reports for discrepancies.
- Collaborated with other departments to resolve product discrepancies.
- Ensured that all necessary records were accurately maintained and updated as needed.
- Monitored production processes to ensure that they adhere to established standards.
- Provided guidance on best practices for maintaining product quality throughout the manufacturing process.
Education
Texas Health Information Specialist -
Asher College
05-2015
Diploma -
Denton High School
05-2006
Skills
- Accounts Payable
- Document Management
- Leadership & Collaboration
- Administrative Support
- Data Analysis
- Quality Control
- Problem-Solving
- Staff Training
- Inventory Management
- Database Management
- Purchasing & Sourcing
- Microsoft Office Suites
- Technical Support
- Critical thinking
- Conflict resolution
- Scheduling
- Order processing
- Stock management
- CRM software
- System implementation
Certification
- Health Information Specialist
- Phlebotomist Certification
- CPR Certification
References
References available upon request.
Timeline
Patient Care Technician
Zelano Healthcare LLC
06.2025 - 01.2026
Customer Service Representative
AppleOne
01.2025 - Current
311 Agent\ Customer Service
City of Dallas
09.2023 - 10.2024
Account Manager/Customer Service
Public Storage
10.2021 - 01.2023
Warranty Repair Officer
Jostens
09.2014 - 03.2020
Inventory and Quality Control Associate
Walmart
01.2013 - 01.2014
Diploma -
Denton High School
Texas Health Information Specialist -
Asher College