Truwork Tato
Kenmore,USA
Summary
Highly dedicated and customer-focused professional with over 10 years of experience in customer service, reservations, and operational support. Seeking the Reservations Sales Agent position to deliver exceptional guest experiences through professional service, technical expertise, and problem resolution.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Assistance Representative
American Airlines
Seattle, US
10.2016 - 03.2025
- Assisted passengers with inquiries on flight schedules, fares, and travel policies
- Supported unaccompanied minors and special-needs passengers, ensuring their comfort and safety
- Provided guidance on website and mobile navigation for customer self-service
Guest Service Agent
Virgin America
06.2010 - 08.2016
- Managed ticketing, check-in, gate boarding, and flight recovery processes
- Administered refunds, tracked lost baggage using World Tracer, and resolved guest concerns
- Planned and communicated aircraft performance, weight limits, and flight details to crew members
Telephone Banker/Email Response Specialist
Washington Mutual
06.2005 - 07.2006
- Responded to 100+ customer inquiries daily regarding account details and transactions
- Delivered prompt and professional service to resolve client issues effectively
Office Assistant
North Seattle Community College
Seattle, WA
01.2003 - 10.2005
- Provided operational support, including calendar management, reporting, and correspondence
- Administered student intake and managed records efficiently
Education
Associate of Arts - Social Science
North Seattle Community College
Seattle, WA12.2004
High School -
Franklin High School
Seattle, WA06.2000
Skills
- Exceptional communication and interpersonal skills
- Strong Knowledge of Microsoft Word Features
- Advanced Excel Skills
- Expertise in PowerPoint Presentations
- Skilled in Microsoft Outlook
- Proficient in teams
- Experienced in CRM Software
- Typing speed: 50 WPM, with 85% efficiency
- Bilingual capabilities
- Efficient Learning Ability
- Reliable and flexible
- Attention to detail
- Problem solving
- Client relationship management
- Conflict resolution
- Special needs assistance
- Baggage handling
- Airline policies
- Reservation management
- Airport procedures
Certification
- CPR/First Aid, 03/01/24, 03/01/26
- Driver's License
Additional Information
Over 2 years of experience in a remote or hybrid work environment., Familiarity with airline or travel industry standards and procedures., Committed to embodying organizational values: safety, integrity, kindness, performance, and excellence.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Assistance Representative
American Airlines
10.2016 - 03.2025
Guest Service Agent
Virgin America
06.2010 - 08.2016
Telephone Banker/Email Response Specialist
Washington Mutual
06.2005 - 07.2006
Office Assistant
North Seattle Community College
01.2003 - 10.2005
Associate of Arts - Social Science
North Seattle Community College
High School -
Franklin High School